Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,736)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and seamless Shopify integration, highlighting its user-friendly interface. They value the photo and video review features for boosting customer trust and conversions. The app's automated review requests and customizable widgets are also noted for their efficiency and aesthetic flexibility. Responsive customer support and regular updates enhance its usefulness, making it a cost-effective choice for enhancing e-commerce operations.
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Rotem was super quick and helpful with implementing star reviews under my products/collections!
Still waiting for my refund after being charged and asked to pay again
Hey, I’m sorry to hear about your experience so far.
I see that you've contacted us and that our reply was not received.
I’ve reached out to you via the "Contact Us" form in your store and would be happy to continue the conversation there and address any more of your concerns.
Thanks,
Arielle from the Loox team
this reviews app is a best it could make up your scale
I'm beyond frustrated with Loox. Their customer support does not read any of the messages sent to them and just says they'll forward it to tier 2. I have been trying for two weeks to get downloadable versions of my video reviews and I have not been able to do so. When I reply to their emails both support@loox.io and Success@loox.app both are bounced back and the support team does nothing to help me. So I have to continue booking support through the shopify app only to go in a viscous cycle. Its ridiculous with the amount of money they charge my brands for their review platform!
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
Our team reached out to you privately, and we're here to help get this sorted out.
They are literally after your money once you pay to then they don´t even care, one of the worst app i am asking them to cancel my subscription and help me with the spreadsheet of my review they are not responding i sent them 10 emails no response at all. please use other free apps instead, Thank loox for spamming people
Hey,
Tal from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
Wonderful staff. Thanks!
I highly recommend this app.
Love this review app!
I recently integrated Loox into my online store, and I couldn't be happier! This app has transformed the way I showcase customer reviews and photos. The interface is user-friendly, making it easy to set up and customize to fit my brand.
The ability to display photo reviews has significantly increased customer trust and engagement. I've noticed a boost in conversions since implementing it! The automated email requests for reviews save me time, and the design options are visually appealing.
Overall, Loox has been an excellent addition to my eCommerce toolkit. Highly recommended for anyone looking to enhance their product pages and build credibility with potential buyers!
it makes it easier to work, I recommend it
really easy and nice app