Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,804)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
    21K
  • 5% of ratings are 4 stars
    1.2K
  • 1% of ratings are 3 stars
    180
  • 0% of ratings are 2 stars
    67
  • 1% of ratings are 1 stars
    281
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup and seamless Shopify integration, praising its user-friendly interface that supports photo and video reviews. They value the automated review requests and customizable widgets for enhancing brand aesthetics and customer engagement. Many report increased conversions due to improved credibility and social proof. Responsive customer support and regular updates add to its value, positively impacting online presence and brand building.

August 4, 2024

easy to use the app, good and fast customer service replies

Privacy Guard
Canada
24 days using the app
Edited May 19, 2024

Good so far. Need more time to get used to how it works.

Aunty Tommy's
New Zealand
28 days using the app
July 5, 2024

The app is simple and easy to use.

sytivaskin
United States
Over 2 years using the app
April 29, 2024

Their customer service is very fast and helpful!

Pilgrim Soul Creative
United States
About 1 year using the app
September 4, 2024

Great app

Hendrix Fishing Co.
United States
7 months using the app
May 19, 2024

I have been extremely disappointed with the service provided by Loox. The technical support team lacks initiative and seems unwilling to go the extra mile to assist their clients. Despite having the capability to offer better solutions, they prefer to take the easy way out, leaving customers to deal with cumbersome workarounds. Overall, the support and service have been subpar and have not met our expectations.

Sunny Sweet Co.
Philippines
3 months using the app
Loox replied May 21, 2024

Hey,
Shany from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

Our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.

I’ve reached out to you privately through the email associated with your store.

April 3, 2024

Help team was super responsive and knowledgable. Jodel recommended a couple different fixes to my problem and helped resolve things within an hour.

Modeva
United States
2 months using the app
September 3, 2024

nice

BeBlash
Egypt
About 2 months using the app
Edited October 1, 2024

Great helps

Luminor
United Kingdom
About 1 month using the app
Edited September 5, 2024

very helpful , thanks
Rotem, Customer Support Engineer

More Cottons
Egypt
9 months using the app
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