Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,806)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup and seamless Shopify integration, praising its user-friendly interface that supports photo and video reviews. They value the automated review requests and customizable widgets for enhancing brand aesthetics and customer engagement. Many report increased conversions due to improved credibility and social proof. Responsive customer support and regular updates add to its value, positively impacting online presence and brand building.

May 22, 2024

Very easy to use and it allows for a lot of customization.

ULTHO
United States
About 2 months using the app
July 27, 2024

Super easy to setup and use! thank you!

All The Fluff
United States
19 days using the app
Edited September 3, 2024

Sara helped us quickly, she's great!

Füm
United States
Over 2 years using the app
October 7, 2024

wow

Mediveen
Netherlands
4 months using the app
July 6, 2024

Almost the reviews app I needed. Here's what's missing:

- You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service.
- You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck.
- You can't customize the color of the font used. The font will be black regardless of the color you use on your website. Again, this makes the widget look like it doesn't belong there.

Medans
Romania
7 days using the app
Loox replied July 8, 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience with Loox.

We’re always looking for ways to improve, and customer feedback plays a crucial role when prioritizing our app roadmap. I'm happy to pass along your suggestions to our Product team, and I hope to see you again as our merchant in the future :)

March 18, 2024

Loox is easy to use and quick to setup. You can import reviews easily from a csv file, which was perfect for my needs.

Trek Flame
United States
11 days using the app
May 27, 2024

You've introduced an incredibly expensive scaling fee, and we're paying you more than we pay for Shopify infrastructure. Something like this is never acceptable. I'm deleting the app before the last day and moving to a different app. I don't think I'll use it anymore

PUMMY
Türkiye
5 months using the app
Loox replied May 28, 2024

Hey,
Rotem from the Loox team here.

Loox offers various plans to fit stores of all sizes and budgets. All plans are designed to provide extremely high ROI on the price by increasing customer conversion and retention.

I’ve personally reached out to you regarding your plan to find the best fit for your business, and I'm happy to continue the conversation with you privately.

April 29, 2024

This application very easy to bring the review from other website

Art Fashion World
Canada
About 2 months using the app
July 23, 2024

User-friendly interface

JAYD STORE
United States
9 months using the app
September 13, 2024

great

Flex Fitness Co
United States
5 months using the app