Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,646)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, particularly valuing the inclusion of photo and video reviews that boost customer trust. Automated email review requests save time and streamline feedback collection. Customizable widgets integrate well with site designs, improving aesthetics and functionality, leading to increased conversions and engagement. The responsive support team is praised for their efficiency, and regular updates enhance the app's value.

August 1, 2024

Super easy und toll aufgemacht

Spirit of Rebels
Germany
3 months using the app
July 1, 2024

getting more reviews then yotpo

LiveTheGnar
United States
25 days using the app
March 8, 2024

I have purchased a plan for 39.99 USD just to check the app, but suddenly they have charged 222 USD on my card, i was totally clueless why they have charges my 222 USD. they have the reason that as the installed limit was 300 orderes you have received 1237 orders this month so they have multiply their amount to 160$ and other 39.99 USd charged for basic app...OMG total shit show....i wish i can send -1 star to them...i will definitely pass this issue in our Shopify community so they will also keep away from loox app.
I want my amount back, i have send them email too as they dont have any live support.

The Stole Shop
Pakistan
4 months using the app
Loox replied March 10, 2024

Hey there, Sara from the Loox team here.

While we understand how stressful it can be to receive an unexpected charge, our pricing plans are fully transparent and are outlined in several places throughout the subscription process.

I've reached out to you privately via email and look forward to continuing this conversation there :)

January 31, 2024

looks pretty good. What they offer is more than enough. It deserves 5 stars.

Tout va Bien
Türkiye
2 months using the app
July 23, 2024

So far so good.

Premium Travel
United States
5 months using the app
January 31, 2024

Once my SEO expert configured it it has been great!

BOOEY'S GOURMET LLC
United States
Over 3 years using the app
February 5, 2024

Does the job. Easy to navigate and has increased our review rate.

Tyoub Swimwear
Australia
Over 3 years using the app
June 19, 2024

Great customer service!! I love that the app gives people the option to leave pictures. Will continue using!

Fazit
United States
2 days using the app
June 21, 2024

Seamless app, with great customer support. Aya helped me swiftly with problems I faced.

Sanzen Studio
Czechia
9 months using the app
October 8, 2024

es buena la aplicacion

GrowthX
United States
3 months using the app