Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,388)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless Shopify integration, highlighting features like photo and video reviews that boost trust and credibility. The automatic review request feature efficiently collects customer feedback, while responsive support and customizable widgets enhance user experience and conversions. Continuous updates ensure the app remains effective in building social proof, offering good value for money.

November 30, 2024

Loox product review gives the best social proofs any serious merchant or dropshipper would want to have on their stores and website. I absolutely recommend it

Optimistic Grace Services
United Kingdom
About 12 hours using the app
November 15, 2024

The only thing I did not like is that you can bulk add products with DSers but not bulk ad reviews with LOOX

RealRenew Labs
United States
1 day using the app
Loox replied November 16, 2024

Hey,
Arielle from the Loox team here :)

I appreciate your feedback and will make sure to pass this on for further review.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise.

November 6, 2024

this app is fast , accurate and does great with the products i have chosen. Ty

INDESTRUCTIBLE
United States
About 1 month using the app
October 3, 2024

Do not install this app - there is no free tier so you have to subscribe - and when you do there is no where to unsubscribe - scam app - keeps billing even when you uninstall it - shopify support said to just find the app and go to their site to remove the billing ... funny when Loox does not provide any form of a customer billing portal ...

Tech Horizon Labs
Australia
About 2 months using the app
Loox replied October 5, 2024

Hey there,
Sara from the Loox team here :)

Loox can be uninstalled at any time just like any other app by removing Loox from your Shopify apps menu.

As soon as Loox is uninstalled, Shopify stops triggering new app charges. Sometimes, a pending app charge that was triggered before you uninstalled Loox may still appear on your invoice.

I've reached out to you via email regarding your refund, and look forward to providing you with additional assistance there!

August 27, 2024

Currently, I'm just using the free version.

It's been a really great addition to our website, and absolutely has helped us build trust amongst our customers - especially with such particular clientele.

Marigold Records
United States
4 months using the app
September 4, 2024

Super helpful! Has exactly what business needs to have users review.

Foieviare
United States
About 2 months using the app
September 13, 2024

I love it , it helps me build trust with my new clients.

EEDEN Glam
United States
About 2 months using the app
September 21, 2024

Super schneller und kompetenter Support. Thank you Aya, very much!!

LUUP COFFEE
Germany
About 3 years using the app
September 18, 2024

I am currently on a trial with Loox after being on Junip for a few months. I had issues with set-up and migrating reviews over and Laurence from the support team was so quick to help and resolved my issue within an hour (whaaaat?!). Overall, the process has been so easy to set-up and edit without the help of a developer. No code install needed. Very intuitive UI. Will definitely be staying on as a customer!

Outdoorish
Australia
2 days using the app
Edited October 8, 2024

Ok so I was totally freaking out cause I couldn’t get the color of my reviews to be set properly on my site and Shany literally came to my rescue and literally went it to my site and totally fixed it. I can’t speak highly enough of this person or this app .. amazing A huge Mahalo (Thank you) on behalf of Royal Nugget Poker out here in Maui

Royal Nugget Poker
United States
3 days using the app