Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,625)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its easy setup and user-friendly interface, particularly valuing the inclusion of photo and video reviews that boost customer trust. Automated email review requests save time and streamline feedback collection. Customizable widgets integrate well with site designs, improving aesthetics and functionality, leading to increased conversions and engagement. The responsive support team is praised for their efficiency, and regular updates enhance the app's value.
Refine
-
By rating
Helpful tool for a business to improve the store
Had a problem with Loox referral banner presenting over the themes headline banners. Emailed in to ask for help and within minutes had quick reply that helped me sort the problem.
Great service - thank you
Loox customer support is class. Jemuel sorted us out extremely quickly.
Looks great and I've gotten more reviews with images since installing.
It is a good market tool every business must have.
I have been extremely disappointed with the service provided by Loox. The technical support team lacks initiative and seems unwilling to go the extra mile to assist their clients. Despite having the capability to offer better solutions, they prefer to take the easy way out, leaving customers to deal with cumbersome workarounds. Overall, the support and service have been subpar and have not met our expectations.
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
Our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.
I’ve reached out to you privately through the email associated with your store.
i love the simplicity and professionalism ,i will use it always
ok
The costumer support is very helpful. Clear communication and was able to solve my problem fast. I was assisted by Sara
You've introduced an incredibly expensive scaling fee, and we're paying you more than we pay for Shopify infrastructure. Something like this is never acceptable. I'm deleting the app before the last day and moving to a different app. I don't think I'll use it anymore
Hey,
Rotem from the Loox team here.
Loox offers various plans to fit stores of all sizes and budgets. All plans are designed to provide extremely high ROI on the price by increasing customer conversion and retention.
I’ve personally reached out to you regarding your plan to find the best fit for your business, and I'm happy to continue the conversation with you privately.