Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,622)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, particularly valuing the inclusion of photo and video reviews that boost customer trust. Automated email review requests save time and streamline feedback collection. Customizable widgets integrate well with site designs, improving aesthetics and functionality, leading to increased conversions and engagement. The responsive support team is praised for their efficiency, and regular updates enhance the app's value.

January 17, 2025

app bucht trotz vorheriger 10 tägiger deinstallierung noch immer ab

SaufiX
Germany
Loox replied January 19, 2025

Hey,
I’m sorry to hear that the recent charge came as a surprise, It seems that it was created before you removed Loox from your store, which is why you were invoiced for it.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.

January 18, 2025

Easy onboarding setup!

Piokira Candles
Germany
July 15, 2024

convenient but expensive

A Smart Choice
Vietnam
About 1 month using the app
January 17, 2025

Amazing app with a MUCH higher review rate than everything we have tried previously. Thx Loox!

Rapid Flow
Portugal
July 24, 2024

love

Sooth
Canada
11 days using the app
July 26, 2024

muy buena y practica para mi negocio la recomendaría mucho

LeoKana
United States
9 days using the app
July 15, 2024

nice

home techs online
Australia
About 1 month using the app
July 5, 2024

easy to use

Galaxeum™
United States
3 months using the app
May 23, 2024

I got charged for this app when reactivating my shopify store after 2 years!

Please refund me

For Us Momma
Canada
Over 3 years using the app
Loox replied May 25, 2024

Hey,
Sara from the Loox team here.

When a store is unfrozen, Shopify automatically triggers app charges for apps that weren't uninstalled before freezing the store.

We're sorry for the inconvenience, and have reached out to you privately via email about your refund. I look forward to continuing the conversation there :)

September 8, 2024

great

My Store
United States
20 minutes using the app