Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,004)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration, enhancing online stores with photo and video reviews that boost customer trust. They value the automated review requests, customization options for brand alignment, and multilingual support. The app is noted for its affordability and effectiveness in increasing conversions, with continuous updates and responsive customer support further enhancing its appeal.
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BE CAREFUL with this application. When you have a lot of orders, you pay accordingly. I received a $450 bill in 15 days.
Hey there, Arielle from the Loox team here.
We understand how stressful it can be to receive an unexpected charge.
Our pricing plans are fully transparent and are outlined in several places throughout the subscription process.
We've reached out to you privately via email and look forward to continuing this conversation there.
Le pongo una estrella porque no me deja cancelar el plan de prueba gratis y no sé si desinstalando la aplicación dejaran de cobrarme.
SI ALGUIEN ME PUEDE AYUDAR ESTARÍA MUY AGRADECIDO
Hey,
Sharon from the Loox team here.
Canceling your Loox subscription can be done anytime by removing Loox from your Shopify apps menu.
Shopify should only trigger an app charge once your free trial period has been completed.
While I was unable to locate information about your store, our Support team is available 24/7 and we will happily take a deeper look into this, and advise accordingly: support@loox.io
Doesn't let you export chosen reviews and more than 20 at a time
Hey,
Shany from the Loox team here.
I'm sorry to hear your Loox experience was less than you expected. I'd be more than happy to help you resolve any issues.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
It is too expensive. More apps do the same way cheaper than this one. I was paying 10usd and suddenly they change me to 30usd per month. They are counting all the orders, my store is COD but not all orders are paid, so they should not count.
Hey,
Arielle from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
All of the details of the plan are present when accepting the plan.
I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.
I do not recommend this app. Every time I try to filter reviews for products, it gives me a loading error. I have to cancel the product download and re-download it, and even then, this doesn't always work.
Hey,
Rotem from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’d be happy to dig deeper into what you see on your end.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
facture alors que j'ai supprime l'abonnement
Hey,
Arielle from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
I’ve personally reached out to you regarding your charge and am happy to continue the conversation with you privately.
every time i try to use the app and import a review i get an error message. i haven't had a single use for the app yet. very frustrating. cant get any help from support.
Hey,
Rotem from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support, and I look forward to continuing the conversation there.
Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews
Hey there, Sara from the Loox team here.
We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in several places throughout the subscription process.
We've reached out to you privately via email and look forward to continuing this conversation there.
These are thieves. they still deduct money from your bank account eventhough you are not using their product
Hey,
Rotem from the Loox team here.
Sometimes, app charges are automatically triggered before an app is uninstalled. While Shopify stops all future charges for the app, it will not stop any pending charges that have already been created.
I’ve reached out to you privately through our support email to refund you for this charge :)
i would like to rate even lower but i cant
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve contacted you privately through our support and am here to ensure we get this sorted out together.