Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,008)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration, enhancing online stores with photo and video reviews that boost customer trust. They value the automated review requests, customization options for brand alignment, and multilingual support. The app is noted for its affordability and effectiveness in increasing conversions, with continuous updates and responsive customer support further enhancing its appeal.
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Me cuesta poder instalarlo en mi tema, estoy esperando el soporte de loox, me sale error de instalacion dinamica
Hey,
Tamarry from the Loox team here :)
I’d be happy to dig deeper into what you see on your end and assist accordingly.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
hiermit bitte ich sie die gebühr von meiner rechnung zu entfernen da ich den tarif nicht mehr nutze....
Hey,
Tal from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
You need the expensive plans in order to do most of the things that are advertised on the app store, such as adding a logo, unique discount codes, email customization.
Loox helps me get reviews with pictures from my customers that I never received before after countless emails. What unfortunately happens is my customers continue to get spammed after they leave a review. I can't set the application to stop emailing them after a certain number of emails or once they leave a review without turning all the emails off. Therefore, I pay to have my reviews on my site, but I can't get anymore without spamming my customers after every. single. purchase. :(
Used to be a great app. Recently with updates and the addition of the Carousels the design and appearance of the app is quite ugly and filled with bugs. Half of the reviews don't even show up. Customer service is pretty quick but it's like pulling teeth to get anywhere. Have been speaking to customer service for an hour and a half with just stupid back and forth.
Thank to Support for looking in to the below. But, for me it is still an issue. The reviews for my store are fed in to Google and then my reviews are shown on my competitors Google searches. I stand by the fact this is a major flaw.....
Major Flaw. Example...we have a product that we have 65 5* reviews on. When a customer searches Google for the item every other retailer selling the same product shows up with 65 5* reviews.
This just isn't fair when I'm the one spending over £150 a month to get the reviews.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
Loox offers several ways to boost organic traffic and display your rating on Google's search results, including integrating with Google Shopping.
I’ve reached out to you privately through our support and I'm happy to help you set this up on your account :)
Deixou passar comentários negativos mesmo eu colocando para deixar passar apenas de 5 estrelas, prejudicou bastante minhas vendas.
BOAS FUNCIONALIDADES, PORÉM SO UTILIZO OS DEPOIMENTO E QUEREM ME COBRAR O PLANO MAIS CARO. SE EU UTILIZASSE TODAS AS FUNCIONALIDADES ACHO JUSTO, PORÉM NAO UTILIZO E PARA MIM FICA MUITO CARO.
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve your issues.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I have personally reached out to you and will be more than happy to continue to assist you privately.
I thought the app was good enough to help me to get more real review from real customer the product review were happy
i am not satisfied with this app, after a week, I can't upload my reviews, I have found support for several days, usually, I am replied the next day, they can't fix my problems, i am really exhausted and tired, so i decide to remove it although it has a lot of good features.
Hey,
Josh from the Loox team here :)
I'm sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve your issues.
I have reached out to you privately to continue this conversation.
Please look out for an email from our Support team.