Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,793)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup and seamless Shopify integration, praising its user-friendly interface that supports photo and video reviews. They value the automated review requests and customizable widgets for enhancing brand aesthetics and customer engagement. Many report increased conversions due to improved credibility and social proof. Responsive customer support and regular updates add to its value, positively impacting online presence and brand building.

September 17, 2024

Pas possible d'apporter les memes commentaires sur le meme produit

STARLIT NOVA
France
8 days using the app
Loox replied September 18, 2024

Hey,
Arielle from the Loox team here.

I’d be happy to dig deeper into what you are looking to achieve.

I’ve reached out to you privately through our support and am here to ...

July 6, 2024

Almost the reviews app I needed. Here's what's missing:

- You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service.
- You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck.
- You can't customize the color ...

Medans
Romania
7 days using the app
Loox replied July 8, 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience with Loox.

We’re always looking for ways to improve, and customer feedback plays a crucial role when ...

July 20, 2024

just installed app. will let you know later after using the app.

Best Buy & Enjoy
Portugal
3 months using the app
Loox replied July 22, 2024

Hey,
Arielle from the Loox team here :)

We are excited to have you join us here at Loox.

I've reached out to you privately in order to help set up Loox!

August 27, 2024

It's glitching. Kept saying I didn't add widgets or rating and it won't let me send this (at least the last 2 tries)

BTL by LG
United States
26 days using the app
Loox replied August 29, 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience.

I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through ...

May 19, 2024

It's hard to change settings for different features.

Tintarella Swimwear & Co
Mexico
Almost 2 years using the app
March 3, 2024

The app is really great: easy to install, easy to customize, fun to work with - and super fast loading in the frontend.

I would have loved to work with it, but decided against it for two reasons:

A) It is not possible to show the full name of the reviewer. I understand that Loox wants to give the reviewer "privacy" – but I find it not very trustful in shops when the name of the reviewer is ...

Breuers Weltkarten
Germany
4 days using the app
Loox replied March 4, 2024

​Hey,
Sara from the Loox team here :)

​Thank you for your valuable feedback!

​I've reached out to you privately via email and look forward to continuing the conversation ...

May 15, 2024

I love Loox but the email reviews that customers can't review right on the email are annoying. it has to take me to the page.

Centric
United States
About 1 month using the app
July 26, 2024

Not sure, just getting started

My Store
United States
About 1 month using the app
Loox replied August 7, 2024

Hey,
Arielle from the Loox team here :)

We are excited to have you join us here at Loox.

If you would like to reach out to us privately, I'll be more than happy to help with ...

August 20, 2024

Not bad

Nafiso
United States
16 days using the app
Loox replied August 21, 2024

Hey there,
Sara from the Loox team here :)

Thanks so much for taking the time to leave us a review!

I've reached out to you via email to see how we can be of further ...

April 12, 2024

I would not recommend to beginners as 40$ a month is a lot

Ravessentials
United States
7 months using the app
Loox replied April 14, 2024

Hey,
Rotem from the Loox team here :)

I appreciate your feedback.

At Loox, we offer different plans to suit our merchants' journey and business scale, and all our plans ...