Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, quick integration, and ability to collect and display customer reviews, boosting social proof. Features like automated review requests and customizable displays are highly valued. The customer support team is praised for their efficiency, and the analytics and reporting capabilities are found useful. However, some find the pricing steep for smaller businesses. The new "Trust Badge" feature and the option to offer discount codes for reviews are also well-received.

October 2, 2023

I am still trying to navigate and understand the app. i am sure i will get to understand it and give a great review. i am also looking forward to receiving great reviews from my clients who are going to be using it.

United States
November 2, 2022

After some problems with conficuration, I had the pleasure of being contacted by David who solved my problem in a clear and explanatory way (screenshot of the manipulation to be done), he even carried out certain manipulations himself, all in the good mood. Loox's customer service and assistance is top notch (response within 5-15 min). a big thank you to everyone who helped me at loox

7 months using the app
June 1, 2023

Everything works great and total number of reviews are way up, except there are a few too many features that you can only access at more expensive subscriptions.

2 months using the app
November 16, 2022

Great product and great functionality. I just wish the fees for the growth plan were a little cheaper for a new business, for say the first 6-12 months. Paying in USD makes the app even more expensive although I realise this is a Shopify requirement not Loox. I just mention it as it makes a growth plan here in Australia over $50 AUD a month for just one app! Every $ needs to be counted for a startup. Sorry for the rant. :-)

ShroomBoost Mushrooms
3 days using the app
October 8, 2022

Easy integration, simple to setup. Still not seeing it in certain spots on my store, otherwise this is a 5*. I'm sure I just need to do some more work to make it work properly.

United States
3 days using the app
December 17, 2022

The App is straight forward, as it was easy to integrate into Shopify. However, I don’t import any reviews yet, so I don’t know how that works. Therefore, I will give a 4 stars review for now.

Capillusion Boutique
United States
About 1 month using the app
January 15, 2023

Works like a charm! The only function I miss is mass importing reviews without reviewing each review. If that was an options I would definitely give 5 stars.

25 days using the app
April 24, 2023

Easy to set up, mostly user friendly, very fast, with lots of tools for promoting engagement. Even when something isn't clear, the app links to pages explaining in detail how to set up things like referral widgets.

Jordan L. Hawk
United States
About 2 months using the app
August 21, 2023

Still learning but, everything that you need to find is at your fingertips with LOOX! LOOX links directly with Shopify to make the process so easy!

Unique Pets
United States
About 1 month using the app
November 18, 2022

Amazing app. one of the must to have apps for your online stores.
Only the subscription for the growth is high. Thanks a lot for it and hope we can have more services for less subscription fees.

9 days using the app