Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,728)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and seamless Shopify integration, highlighting its user-friendly interface. They value the photo and video review features for boosting customer trust and conversions. The app's automated review requests and customizable widgets are also noted for their efficiency and aesthetic flexibility. Responsive customer support and regular updates enhance its usefulness, making it a cost-effective choice for enhancing e-commerce operations.
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The app is not only helpful for my business, but the customer service is excellent. Jemuel was able to quickly help me with an issue I was having, and provided screenshots to walk me through how to resolve it. I’ve had a great experience with Loox and am happy to have this as a tool for my small business.
I really liked this app, it definitely deserves 5 stars.
But... The support for the language I need is not included by default, and the integration is only available with one translate app, which is not the best, therefore I can't use LOOX .
I really hope you resolve this issue and I can get back to you.
Great! Their customer service response so quick! And this APP is helpful when you need to manage reviews.
Customer support by the name of Rotem was extremely helpful. Glad he’s on board A+
Love the customer support! We had a problem where the Loox rating wasn't syncing with our themes rating widget. Tal & Rotem were a massive help. Entire process was so seamless, and they sorted it out super quickly. Thank you once again Tal & Rotem.
Hi Support pls I will like to remove Loox from my shopify store for now and not because its a problem or something else but because I havent made any sales and cant pay my monthly subscription so pls remove for now and not charge me for next billing circle because I dont have money to pay.Hope you understand and thanks for your sofar consideration on this matter thanks
Hey Paulse Chi, happy to clarify! You can cancel your Loox subscription anytime by uninstalling the app through the Shopify apps menu. I’ve reached out to you via email to provide you with further assistance, looking forward to continuing the conversation there :)
love it every time they convert a sale also to a good 5 star review
I appreciate the ease of this product and the options to be able to display it on our site.
1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.
Hey,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time.
We’d love to hear more about what happened. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
This app makes it easy to send out professional looking and personalized review requests to my clients. I have had a great success rate with the amount sent vs the amount returned compared to other ways I have tried to collect reviews. I am really happy with Loox and plan on continuing to use this for my website!