Reviews (19,203)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective collection and display of customer reviews, boosting trust and conversions. Key features include photo reviews, seamless integration, customization options, automation, and multilingual support. Many praise its exceptional customer support and affordability, making it suitable for small businesses. The support for video reviews, user-generated content, and insightful analytics are also valued. Merchants report increased conversion rates post-integration.

May 31, 2024

HELPS WITH SALES HAVING REVIEWS FOR EACH PRODUCT. THE EASE OF SELECTING WHICH REVIEWS I WANT TO IMPORT.

The Pawfect Empawrium
United States
10 months using the app
April 17, 2024

We had some code that needed to be fixed, Lilach from Loox was super fast to understand and solve the issue in both of our stores - 10/10

Castle Arts USA
United States
Over 2 years using the app
April 24, 2024

LOOX is total scam! Tricked me to move from my current plan to their "Scale" plan. The only scale was the price i had to pay - from $35 to $80 for exactly the same service i used before! And this was not showed to me at the time of migration. In fact, it was represented as like moving to move features for the same price.

Now if you send more than 300 emails per month your price is $79, up from $35! And for what? When Judge Me offers the same features, even more for just $15.

Removing Loox, been using it for years. What shocked me is when i contacted them, they didn't even care that they scammed me and refused to refund. I'm going to report that to shopify. They are not transparent when they ask you to migrate. You are not represented with all facts prior the switch.

Innovato Design
Bulgaria
Over 3 years using the app
Loox replied April 26, 2024

Hey,
Tal from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Looking at our previous conversations, I see that we did not advise you to upgrade your plan, and when you inquired about it, we offered you the option to downgrade back to your previous plan.

All of the plan's details, including the usage-based pricing model, are clearly present when accepting the plan.

I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.

March 27, 2024

Really like the app. It's easy to set up. And also easy to add reviews from Aliexpress with photo's of the same product. I wanted some more adjustment so it matches more my webshop. I contact the team and they helped me the same day! Really friendly. Now everything looks good and works well. Thank you so much!
I would really recommend.

Radovana
Netherlands
8 months using the app
May 21, 2024

We recently transitioned to the Loox app for our Shopify store after learning that the Shopify Reviews app would be discontinued. Initially, we were apprehensive about making the switch, fearing the potential issues and complexities that often come with new apps. However, Loox has far exceeded our expectations and made the transition seamless.

The onboarding process was incredibly smooth and straightforward. From the moment we installed Loox, we encountered zero issues. Transferring our reviews from the previous app to Loox was remarkably easy. The app's setup is intuitive and user-friendly, making the whole process a breeze.

Our store's primary language is French, which has been a challenge with other apps in the past. Loox, however, handled this effortlessly. Impressively, the app asks for your store's language during installation – a first for us! This thoughtful feature ensured that we didn't face any language-related issues, providing a seamless experience right from the start.

Integrating Loox with our store was quick and efficient, taking us just about 5 minutes. The app perfectly aligned with our store's branding with minimal effort on our part. Additionally, we appreciated the ability to disable extra options initially and only use the basic features. This step-by-step approach prevented us from feeling overwhelmed and allowed us to gradually explore more advanced options.

The integration with Klaviyo has been flawless. We faced no issues, and the synchronization works perfectly, enhancing our email marketing efforts seamlessly.

Overall, Loox has been a fantastic addition to our Shopify store.

Sounds Good
Canada
27 days using the app
April 5, 2024

This app helps take my business to the next level. The social proof it provides is amazing and my customers love it too. Very easy to navigate!

Creative Collection
United States
Almost 3 years using the app
May 27, 2024

If you have something that you want to ask they are here 0/24 for you. I really like Sara, Technical Support Engineer who help me with a lot of things!

Tisztaszívből
Hungary
9 months using the app
May 16, 2024

Excellent, I love the way they look and customers find it easy to use!

Happy Cable Company
United States
Over 2 years using the app
April 2, 2024

Liz was great. Very quick to solve a little issue that i had (within the hour). It's always great support from Loox :)

Strawberry Valley Prints
United Kingdom
Almost 5 years using the app
May 19, 2024

Shany and the rest of the team answered my emails quickly. They couldn't fix the problem as was something related with my theme but they were very helpful.

STAR SOAPERY
United Kingdom
6 months using the app