Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,021)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration, enhancing online stores with photo and video reviews that boost customer trust. They value the automated review requests, customization options for brand alignment, and multilingual support. The app is noted for its affordability and effectiveness in increasing conversions, with continuous updates and responsive customer support further enhancing its appeal.
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Me cobraron a mi cuenta teniendo la suscripción de cancelada y la aplicación desinstalada
La aplicación te cobra sin aviso previo y sin tener su aplicación instalada
Quiero un reembolso.
Hey,
Tal from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this!
The charge you refer to was created before Loox was removed. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
can i get help reoving the widget ive dleeted it and its still there on my store and is confusing.
Hey,
Josh from the Loox team here :)
Apps on Shopify automatically lose all access to edit themes once they are removed from a store. This means that apps cannot, on a technical level, remove codes once they are uninstalled.
With that being said, we offer a full guide on how to remove any leftover code on our uninstall email.
Should you need any assistance with removing/editing code, I have already contacted you with how we can proceed.
I used this app based on the basic choice, I could only import 2 reviews, the third reviews was bloqued and a pop up says you should pass to advance plan. not sure if it was only a beug but i unstalled it because of that unfortunatly
Hey,
Amit K. from the Loox team here :)
Generally speaking, our support team is always happy to help!
From what you're describing, this might be related to a specific detail in your importing process.
I've reached out to you privately to hear more about what you experienced and offer our help.
mauvais rapport qualité prix. En payant le forfait de base on a quasi rien. il faut prendre le forfait à 34€ pour être tranquille ce qui est un peu abusé pour des reviews.
Hey,
Amit K. from the Loox team here!
Loox offers various plans for all types of merchants - beginners, advanced, and professionals, starting at only $9.99/month to match the needs of brands of all sizes.
We completely understand that costs are a big part of every merchant's decision of which apps to use.
Loox merchants enjoy great ROI on any plan, by helping acquire new customers, converting visitors to buyers with product reviews, and retaining existing customers with rewards.
To further explain your options with Loox and help you find the Loox plan that suits you best, I contacted you privately and would be happy to continue the conversation over there :)
lousy company, they charged my credit card improperly, I had free days of experience, I had no plan subscription
Hey,
Please note that Shopify is in charge of app charges according to their policy here: https://help.shopify.com/manual/your-account/manage-billing/your-invoice/transactions-and-fees#domains-themes-and-app-fees
We checked Shopify's records, and we can see you installed Loox on October 23rd and started your 14-day free trial which ended on November 6th, which is when Shopify charged you.
If you meant to remove Loox before the trial ended and you're interested in a refund, please contact us and we'll be happy to help!
pas ce que jattendais , lapplication est trop compliqué et je trouve que cest cher par rapport a la concurence , cest une application qui doit etre gratuite
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
While Loox offers three different plans, each suitable for a different brand size. I'm confident and positive that we can help you find the plan that best fits your needs.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I’d be happy to dig deeper into what you are experiencing on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
On the basic plan you have to pay 10$ a month for the app's Branding to show up on absolutely every page. You're basically paying them to make them publicity. I asked customer service and no help was given apart from "just pay us 40$ a month instead"
Hey,
Lilach from the Loox team here :)
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan provides you with access to all of Loox widgets and customization options, as well as sending review request emails to collect reviews for your store. While our Scale plan has everything you need to grow your business and increase sales.
In any case, I reached out to you privately to continue our conversation and find the best plan that fits your needs and budget!
I was told there is a trail of 14 days, although I deleted the app to avoid paying the app as my store wasn't ready yet I was billed for a full month don't use try this app not even for 14 days that's how they lure you in & gues what surprise you get billed.
Hey,
Josh from the Loox team here :)
First, I'd like to assure you we would never charge any merchant during your trial!
I've taken a look at our logs and I can see you removed Loox from your store about 3 days after your 14-day free trial ended, which is why Shopify triggered an automatic app charge.
I'm sorry that your experience wasn't as expected and I have reached out to you privately requesting some additional information, please take a look at your email for an email from our support.
Please know our support team is here 24/7 and always happy to help and answer any questions.
Uninstalled the app and billing continue thieves. I want my refund today dont use the app unless you want to be stolen!
Hey,
Tal from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
First I installed the app and when 14 days free trial ended, I unistalled the app and they charged me 10$
Hey,
Tamarry from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.