Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,792)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its easy setup and seamless Shopify integration, praising its user-friendly interface that supports photo and video reviews. They value the automated review requests and customizable widgets for enhancing brand aesthetics and customer engagement. Many report increased conversions due to improved credibility and social proof. Responsive customer support and regular updates add to its value, positively impacting online presence and brand building.
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They are literally after your money once you pay to then they don´t even care, one of the worst app i am asking them to cancel my subscription and help me with the spreadsheet of my review they are not responding i sent them 10 emails no response at all. please use other free apps instead, Thank loox for spamming people
Hey,
Tal from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
Loox provides all I've been looking for as a Product Review app.
Laurence from Loox's team was very swift and helpful in resolving an issue I had in implementing one of the widgets and now it works great. Definitely recommended!
It's a really good app with lots of features. Thank you very much for your help, Arielle, in resolving a video review upload issue.
easy to set up, and shows your commitment to quality of product and customer service.
Changed from Judge.me to LOOX because the poor customer service from Judge.me. Glad I made the switch, this is so mutch better!
Rain is absolutely amazing! They need a pay rise. :)
ThIs app was recommended by Rthan at Zendrop, figured it was worth a try
Loox has been fantastic, just started about a month ago. So far I have 0 complaints at all!
The app has very detailed instructions on how to install. love it!!
I'm beyond frustrated with Loox. Their customer support does not read any of the messages sent to them and just says they'll forward it to tier 2. I have been trying for two weeks to get downloadable versions of my video reviews and I have not been able to do so. When I reply to their emails both support@loox.io and Success@loox.app both are bounced back and the support team does nothing to help me. So I have to continue booking support through the shopify app only to go in a viscous cycle. Its ridiculous with the amount of money they charge my brands for their review platform!
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
Our team reached out to you privately, and we're here to help get this sorted out.