Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,397)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless Shopify integration, highlighting features like photo and video reviews that boost trust and credibility. The automatic review request feature efficiently collects customer feedback, while responsive support and customizable widgets enhance user experience and conversions. Continuous updates ensure the app remains effective in building social proof, offering good value for money.

November 4, 2024

Great, Easy step by step instructions. Just a bit expensive for starting your business out.

That Girl Boutique
United States
6 days using the app
November 3, 2024

Loox is an exceptional app for Shopify, perfect for showcasing customer reviews and product photos

ZENZI
France
9 days using the app
August 15, 2024

Very simple to setup , Loved It !
Just installed it, hope this gives a fantastic experience to our customers and us.

Bunka | Kuwait
Kuwait
4 months using the app
October 16, 2024

Super easy to use and work out

Sunny Nights
Australia
27 days using the app
October 28, 2024

very nice so far .. look forward to exploring its features

Gem Cartel
United States
3 days using the app
November 29, 2024

Super nice tool

Luxloom
Germany
11 days using the app
August 17, 2024

We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked.

It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product.

This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.

Number Artist
United States
10 months using the app
Loox replied August 18, 2024

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve contacted you privately through our support and am here to ensure we get this sorted out together.

October 3, 2024

Extremely easy to set up! :)

The Literacy Loft
United States
2 months using the app
October 21, 2024

Great support from Jodel and a great app which works nicely.

SAINT À VOIR - a sight to behold
United Kingdom
24 days using the app
August 8, 2024

Ive ised loox on a couple of my stores and ive always been suer happy with the product and the support around it. I recently had a code issue with displaying star ratings on product cards and Sara from Loox support not only figured out the issue but implemented it as well. Excellent customer service!

ArtYouTouch.net
United States
5 months using the app