Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,403)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless Shopify integration, highlighting features like photo and video reviews that boost trust and credibility. The automatic review request feature efficiently collects customer feedback, while responsive support and customizable widgets enhance user experience and conversions. Continuous updates ensure the app remains effective in building social proof, offering good value for money.

August 15, 2024

Very simple to setup , Loved It !
Just installed it, hope this gives a fantastic experience to our customers and us.

Bunka | Kuwait
Kuwait
4 months using the app
September 27, 2024

Im using this app to my different store and it works really good. But i had a problem installing it to my new shopify store and thanks to
Rain M who assisted me in putting the widget reviews on my pages. five star also to him.

SHOGUNPH
Philippines
1 day using the app
October 1, 2024

Great features!

Kaiola
Portugal
About 3 years using the app
August 17, 2024

We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked.

It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product.

This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.

Number Artist
United States
10 months using the app
Loox replied August 18, 2024

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve contacted you privately through our support and am here to ensure we get this sorted out together.

December 12, 2024

easy to use

Gemsi
United States
About 1 year using the app
August 8, 2024

Ive ised loox on a couple of my stores and ive always been suer happy with the product and the support around it. I recently had a code issue with displaying star ratings on product cards and Sara from Loox support not only figured out the issue but implemented it as well. Excellent customer service!

ArtYouTouch.net
United States
5 months using the app
October 21, 2024

fast import of reviews

Zora
United States
2 months using the app
September 17, 2024

Great app, I wish the google shopping review feed would be visible to see and manage.

Story In Steel
United States
About 1 year using the app
Loox replied September 18, 2024

Hey,
Sara from the Loox team here :)

I've reached out to you via email to offer a suggestion here, I look forward to your response!

August 15, 2024

Been using Loox for a few years now. Fantastic and seamless app. Well worth the money.

Oddball Self-Care + Goods
United States
Over 3 years using the app
September 5, 2024

I am starting now the whole experience but it is look like that I will be exciting with the proccess!!

Pet Growling
Greece
About 2 months using the app