Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,717)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its easy setup and seamless Shopify integration, highlighting its user-friendly interface. They value the photo and video review features for boosting customer trust and conversions. The app's automated review requests and customizable widgets are also noted for their efficiency and aesthetic flexibility. Responsive customer support and regular updates enhance its usefulness, making it a cost-effective choice for enhancing e-commerce operations.
Refine
-
By rating
swmsmsmsmmsmsmmsssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssxxxs
Good app, happy with the social proof that it supplies. Lilach was super helpful in helping me with some tech support.
A customer of Loox for almost half a decade now. Faultless app. Incredibly features, amazing customer support team. Nothing compares. 5*
Hey,
Tamarry from the Loox team here - I apologize for the confusion and I’m happy to help clear the air!
Shopify requires explicit merchant consent when choosing an app subscription plan.
All Shopify app developers (including Loox) cannot, on a technical level, change a store's plan or increase a store's payment terms without explicit approval of the new terms by the merchant or someone with permission to access the store's app billing.
With that being said, I can see that we already resolved this in a private conversation, and in any case, I've reached out privately again to make sure that there isn't anything else I can assist you with.
Essential app for any product based business! Customisation is great, everything is easy to use. Couldn't recommend more!
Loox is by far the best reviewing tool available on Shopify. Getting reviews is as simple as set up & forget it. Emails are sent out automatically via the platform a certain time after the purchase (if set up correctly) and customer can even be incentivized to write a review.
It looks great and is efficient. Great customer service. They were very responsive and helped perfectly with my concern.
If i don't choose to upgrade the plan, then i couldn't get in the admin, all the reviews disappeared! Why? robber
Hey,
Rotem from the Loox team here :)
The Loox admin is accessible regardless of your plan.
Our Beginner plan is designed for stores starting their journey and is meant to help them grow their business. Once your order volume grows, we recommend upgrading the plan so that Loox is better suited for your needs.
Even if you choose not to upgrade your plan, your reviews and settings remain exactly the same.
I can see your Loox reviews are still displayed on your store pages. I would be happy to understand better what you are experiencing on your end.
I've reached out to you privately; please find our email in your inbox so we can continue the conversation from there.
Please also know that our support team is available 24/7 and always ready to provide you with assistance!
Appreciate them adding needed features. The option to "Remove Imported Reviews" (sent in an email after you complete an upload) is super handy.
The app is what I needed for my website. I wanted to let customers and students leave reviews on my site.
Overall I really enjoy this app as it provides a great way for customers to share their shopping experience. The customer support team is great. My only issue would be that I have not seen the ratings appear in google yet so not sure if that feature works. otherwise great app.