Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,793)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup and seamless Shopify integration, praising its user-friendly interface that supports photo and video reviews. They value the automated review requests and customizable widgets for enhancing brand aesthetics and customer engagement. Many report increased conversions due to improved credibility and social proof. Responsive customer support and regular updates add to its value, positively impacting online presence and brand building.

September 22, 2024

This app is messing with my Google Shopping conversion tracking. I don't recommend the upsell feature because it interferes with the conversion on the thank you page, since not all customers are visiting the thank you page after the upsell page appears.

Attitude Fashion
United States
13 days using the app
Loox replied September 24, 2024

Hey,
Rotem from the Loox team here.

Thank you for taking the time to share your experience with Loox.

I have sent you a private message through our support. I'd be happy to ...

November 22, 2024

O custo anunciado foi de 9,99? mes, mas debitaram do meu cartão 29,99, sem nenhuma explicação. Quero explicação e ressarcimento. Nao foi o acordado.

AllHousewareStore
Brazil
About 2 months using the app
Loox replied November 25, 2024

Hey, I'm sorry for the confusion and am happy to help clear this up! I've checked your account and it appears there may be a misunderstanding about the charges you're seeing ...

November 3, 2024

facture alors que j'ai supprime l'abonnement

Magnet Wimpern
France
About 1 month using the app
Loox replied November 4, 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

I’ve personally reached ...

October 9, 2024

I was in the middle of something don't interrupt like thattttt

Keychime
Australia
4 months using the app
Loox replied October 10, 2024

Hey,
Sara from the Loox team here.

Thanks for your review, and sorry to hear our "rate us" bar was bothering you. I've gone ahead and removed this from your account for you. ...

April 26, 2024

Scammers, they tricked my company to switch to their "Scale" plan with the promise for more features for the same price. In the end, i paid double what i paid before for THE SAME features even less. Stopped using their app, removing it from all my 3 stores. Now, you scammed me with small amount but lost 3 stores that use to pay you for years. My advise, go to Judge me - same features, but better ...

Innovato Store
Bulgaria
Over 5 years using the app
Loox replied April 28, 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

All of the plan's ...

April 24, 2024

LOOX is total scam! Tricked me to move from my current plan to their "Scale" plan. The only scale was the price i had to pay - from $35 to $80 for exactly the same service i used before! And this was not showed to me at the time of migration. In fact, it was represented as like moving to move features for the same price.

Now if you send more than 300 emails per month your price is $79, up from $ ...

Innovato Design
Bulgaria
Over 3 years using the app
Loox replied April 26, 2024

Hey,
Tal from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Looking at our previous ...

September 9, 2024

Doesn't let you export chosen reviews and more than 20 at a time

Novamart
United Kingdom
6 months using the app
Loox replied September 10, 2024

Hey,
Shany from the Loox team here.

I'm sorry to hear your Loox experience was less than you expected. I'd be more than happy to help you resolve any issues.

I’ve reached out ...

September 30, 2024

Le pongo una estrella porque no me deja cancelar el plan de prueba gratis y no sé si desinstalando la aplicación dejaran de cobrarme.

SI ALGUIEN ME PUEDE AYUDAR ESTARÍA MUY AGRADECIDO

My Store
Spain
2 months using the app
Loox replied October 2, 2024

Hey,
Sharon from the Loox team here.

Canceling your Loox subscription can be done anytime by removing Loox from your Shopify apps menu.

Shopify should only trigger an app ...

Edited February 29, 2024

Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed?

UPDATE
I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 ...

Riftgate
United States
Over 1 year using the app
Loox replied February 29, 2024

Hey,
Arielle from the Loox team here.

I understand it's stressful to get a charge you weren't expecting.
The plan and its pricing were presented and approved by your team, ...

April 3, 2024

I would like to share my experience. I have been using the Loox app for a year now, and I believe I am qualified to represent a portion of users to express my true feelings.

Initially, my experience with the app was good because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them.

However, an incident occurred earlier this year when ...

Tuxedo Action
United States
Over 2 years using the app
Loox replied April 5, 2024

Hey,
Tamarry from the Loox team here :)

Shopify manages all app charges and billing cycles according to their policy here.

I can see that we replied to your question on the ...