Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (21,203)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness and ability to enhance sales and customer engagement through authentic, visually appealing reviews. It features a user-friendly interface, customizable widgets, and seamless integration with platforms like Klaviyo and Shopify. The app supports automated review requests and photo and video reviews, boosting store credibility and appeal. Installation is straightforward, and it operates without slowing down websites. Customer support is noted for its efficiency, friendliness, and 24/7 availability, making it a valuable tool for improving business performance and customer feedback mechanisms.

July 23, 2024

qwfs

Swiber
Spain
2 months using the app
Loox replied July 25, 2024

Hey there,
Sara from the Loox team here :)

Thanks for leaving us a review. I've reached out to you via email to see how we can be of further assistance to you- I look forward to continuing the conversation there!

August 29, 2024

Facile à manipuler , difficile à mettre l’en pratique

Click & Buy
United States
14 days using the app
Loox replied August 31, 2024

Hey,
Shany from the Loox team here.

Thanks for taking the time and leaving us a review.

I’ve contacted you privately through the email associated with your store to see how we can further assist. I'm looking forward to continuing the conversation there!

August 26, 2024

Ainda estou em fase de testar

Plimplim
Portugal
14 days using the app
July 23, 2024

Great app

Classy Bosses
South Africa
About 8 hours using the app
July 4, 2024

bkbkb

Hajojex
United States
About 1 month using the app
June 27, 2024

funktioniert nicht

Realtime Plug
Germany
2 months using the app
March 3, 2024

The app is really great: easy to install, easy to customize, fun to work with - and super fast loading in the frontend.

I would have loved to work with it, but decided against it for two reasons:

A) It is not possible to show the full name of the reviewer. I understand that Loox wants to give the reviewer "privacy" – but I find it not very trustful in shops when the name of the reviewer is shortened.

B) The pricing is insane! You basically need the 39$ plan if you want to customize it to your needs – while other apps cost only a half or third.

I really would love to work with Loox. If there may come a time when the pricing is more affordable for smaller shops like mine – let me know and I'm in.

Breuers Weltkarten
Germany
4 days using the app
Loox replied March 4, 2024

​Hey,
Sara from the Loox team here :)

​Thank you for your valuable feedback!

​I've reached out to you privately via email and look forward to continuing the conversation there.

June 20, 2024

pas facile d utilisation

stylabag
France
3 months using the app
June 26, 2024

Impressionnant

Ma boutique
Congo - Brazzaville
About 1 month using the app
July 1, 2024

teuer

Minoaé
Germany
20 days using the app
Loox replied July 2, 2024

Hey,
Shany from the Loox team here :)

Thanks for your feedback.

I've reached out to you privately via email to provide you with further assistance, and I look forward to continuing the conversation there.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise.