Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,004)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy integration, enhancing online stores with photo and video reviews that boost customer trust. They value the automated review requests, customization options for brand alignment, and multilingual support. The app is noted for its affordability and effectiveness in increasing conversions, with continuous updates and responsive customer support further enhancing its appeal.

October 3, 2024

BIEN RIEN A DIRE MERCI

POULINA
France
5 days using the app
August 21, 2024

FEF

I&m Fitness
Israel
About 1 month using the app
August 29, 2024

Facile à manipuler , difficile à mettre l’en pratique

Click & Buy
United States
14 days using the app
Loox replied August 31, 2024

Hey,
Shany from the Loox team here.

Thanks for taking the time and leaving us a review.

I’ve contacted you privately through the email associated with your store to see how we can further assist. I'm looking forward to continuing the conversation there!

August 26, 2024

Ainda estou em fase de testar

Plimplim
Portugal
14 days using the app
July 23, 2024

qwfs

Swiber
Spain
5 months using the app
Loox replied July 25, 2024

Hey there,
Sara from the Loox team here :)

Thanks for leaving us a review. I've reached out to you via email to see how we can be of further assistance to you- I look forward to continuing the conversation there!

March 3, 2024

The app is really great: easy to install, easy to customize, fun to work with - and super fast loading in the frontend.

I would have loved to work with it, but decided against it for two reasons:

A) It is not possible to show the full name of the reviewer. I understand that Loox wants to give the reviewer "privacy" – but I find it not very trustful in shops when the name of the reviewer is shortened.

B) The pricing is insane! You basically need the 39$ plan if you want to customize it to your needs – while other apps cost only a half or third.

I really would love to work with Loox. If there may come a time when the pricing is more affordable for smaller shops like mine – let me know and I'm in.

Breuers Weltkarten
Germany
4 days using the app
Loox replied March 4, 2024

​Hey,
Sara from the Loox team here :)

​Thank you for your valuable feedback!

​I've reached out to you privately via email and look forward to continuing the conversation there.

April 12, 2024

I would not recommend to beginners as 40$ a month is a lot

Ravessentials
United States
7 months using the app
Loox replied April 14, 2024

Hey,
Rotem from the Loox team here :)

I appreciate your feedback.

At Loox, we offer different plans to suit our merchants' journey and business scale, and all our plans deliver exceptional ROI. We're confident the app will pay for itself by boosting conversion, retaining customers, and attracting new ones.

I'm happy to discuss your specific needs further and explore how we can better meet your expectations. I've contacted you privately through email to continue the conversation there.

July 23, 2024

Great app

Classy Bosses
South Africa
About 8 hours using the app
December 6, 2023

No option to export reviews, over all nice app.

Wall Stars
India
3 months using the app
Loox replied December 8, 2023

Hey,
Lilach from the Loox team here :)

You can definitely export your reviews to a CSV file!

This can be done by heading over to the "Manage reviews" tab and clicking "Export all reviews to .csv file" link.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise.

July 4, 2024

bkbkb

Hajojex
United States
About 1 month using the app