Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (7,385)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting e-commerce conversions through customer reviews, noting its user-friendly interface and customization options like photo reviews and carousels. It integrates seamlessly with Shopify, enhancing website credibility and engagement. Features like automated review requests save time and add authenticity. Merchants also praise the responsive and helpful customer support, the app's visual appeal, and its effectiveness in improving review collection.
Refine
-
By rating
seems fine, the only thing on my wish list is - I wish when viewing a review there was a way to clink on a link that would connect directly to the order that lead to the review. As it is one must scoop up the email and do a copy and paste style search. Other than that it works fine
Hey, thanks so much for your feedback.
User experience is extremely important to us, so I’ve reached out to you via email to hear more. Please feel free to reply whenever it’s convenient- we look forward to hearing your thoughts on this!
Best,
Arielle from the Loox team :)
Loox has been the best review app on Shopify that I have used. It's so easy to set up, get reviews from customers and show them off in the important areas.
Additionally, if you have any issues, their service is always here for the rescue, I've usually only waited a few minutes before someone has fixed my issue, Ellison recently helped me out, quickly fixed it, had me check and gave me a couple areas to clear if it didn't work, but it had and we are back in action.
Love Loox and will always use it.
Loox is awesome. Only had it installed for a few weeks and already have 8 product reviews, plus upsells. Ken at Loox support has been very helpful in setting up my site with review widgets, etc.
I was really excited about Loox at first - it seemed like the perfect fit.
The design is clean and it looks great on-site, but once it’s set up, the functionality just isn’t where I expected it to be. It’s not intuitive to manage ongoing review requests, and I couldn't easily see who had received emails or who was still in the queue. For the price, I expected more visibility and control. It’s a good-looking tool, but lacks too many basics to justify the cost long-term.
Hi,
Thanks for taking the time to leave a review. I'd be happy to clarify this.
Review request emails can be managed from the Orders page of your Loox admin.
We always aim to make Loox as easy and intuitive as possible, and your input is truly helpful as we continue to improve.
I’ve sent you an email with more information on this and to hear more about your thoughts on what would help Loox improve the experience for you. I'll be happy to hear more of your thoughts there.
We had serious issue with the theme code that was interfering with LOOX and Molly K fixed it in no time. Loox support is very, very high quality!
worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now
Hey,
Thank you for your feedback, and I’m sorry that was your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark.
If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right.
Thanks,
Amit from the Loox team
I was having trouble importing the reviews using a custom file, but Ken S replied to my email right away with very helpful advice. I followed his steps and was able to successfully import the reviews—problem solved! Honestly, I didn’t expect the issue to be resolved so smoothly. Thanks again!
I am amazed. Such an excellent, easy to use app. Support is superb. Imported older reviews from Shopify with one click. Customers love the app. They love to leave the reviews, this is so easy and fun for them. I love you, guys!
Edit: how convenient, they only addressed one out of 4 issues that I brought up in their reply. Now they offer me 30% off the money-pit scale plan lol. The app didn’t work total of 3 weeks out of two months now. We’re already with Judge.me $15 unlimited everything. Cheers!
We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.
Thanks for taking the time to share your feedback. We understand how frustrating it can be when things don’t work as expected and appreciate the opportunity to look into this further.
It looks like you reached the email limit on your Beginner Plan. The email and order quotas are triggered and tracked differently on this plan, and we’re happy to walk you through what each one includes and help you find the right plan for your needs.
If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
Best, Sara from the Loox team
Was looking at another program and then saw a review and Loox app wins hands down for ease of installation, and it works quickly without knowledge of "programming" needed. Love how visual it is and can add pictures and vidoes too, which I will be encouraging my customers to do, and I'm excited to see work.