Reviews (19,240)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective collection and display of customer reviews, boosting trust and conversions. Key features include photo reviews, seamless integration, customization options, automation, and multilingual support. Many praise its exceptional customer support and affordability, making it suitable for small businesses. The support for video reviews, user-generated content, and insightful analytics are also valued. Merchants report increased conversion rates post-integration.

April 17, 2024

it's the best review app with many features we are using it for year I just noticed that we never review their great app..
Just wanted to suggest 1 more feature

( when a customer press 5 star review and complete the form suggest to him with a direct link to make google map review to get an extra reward )

ebarza
United Arab Emirates
Over 4 years using the app
April 19, 2024

Customer service was very prompt in helping our small woman-owned business! We appreciate Jodel's excellent support and knowledgeable feedback.

Shopkolohe.com
United States
Almost 4 years using the app
May 19, 2024

It's hard to change settings for different features.

Tintarella Swimwear & Co
Mexico
Almost 2 years using the app
May 2, 2024

Great help as always! Aya is super efficient with fast replies!

Petit Nord EU
Denmark
Over 2 years using the app
April 12, 2024

Wonderful support from Aya. Thank you

Rags n Rituals
United Kingdom
Over 4 years using the app
May 3, 2024

Super smarte Shopify App.

MOLLY SUH
Germany
Over 2 years using the app
June 11, 2024

out of all the review apps out there I have found the loox app to be the best so far and very user friendly. The app also has a great customer service team. I needed help with showing my reviews on the home page, I reached out to the customer service team and Liz from from Loox responded very quickly and made the edits needed to display my reviews.

Teep! Apparel
Australia
Over 1 year using the app
April 23, 2024

Great app to use has helped my business grow.

Shoe Behavior LLC
United States
Almost 3 years using the app
June 6, 2024

Easy to integrate into the Shopify experiences, really good baseline R&R function that enhances UGC across the product portfolio. Has a nice interface, simple response mechanism and controls.

WeatherTech CH
Switzerland
About 1 year using the app
June 7, 2024

Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews

Rawayat Jewellery
Pakistan
About 1 year using the app
Loox replied June 8, 2024

Hey there, Sara from the Loox team here.

We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in several places throughout the subscription process.

We've reached out to you privately via email and look forward to continuing this conversation there.