Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,743)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless Shopify integration, highlighting its user-friendly interface. They value the photo and video review features for boosting customer trust and conversions. The app's automated review requests and customizable widgets are also noted for their efficiency and aesthetic flexibility. Responsive customer support and regular updates enhance its usefulness, making it a cost-effective choice for enhancing e-commerce operations.

November 29, 2024

I would like to express my gratitude to Aya for their invaluable assistance in transferring customer reviews from Yotpo to LOOX.
Their guidance throughout the process was greatly appreciated,
and we are thankful for their support.

www.sapappy.co.il
Israel
3 days using the app
November 23, 2024

Awesome app. Smooth and easy to collect reviews.

Kangmah
Australia
5 days using the app
January 13, 2025

good app !

Neptune elements
France
7 months using the app
December 30, 2024

Loox c'est top, je le recommande. Facile à utiliser, ils répondent rapidement, le service est bien.

Mais il y a une traduction FR de base qui vraiment est problématique. Il devrait y avoir une pop-up qui nous demande de personnaliser nos mail avant d'envoyer quoi que ce soit.

MELODFY
France
14 days using the app
Loox replied January 1, 2025

Hi MELODFY,
Thank you for your feedback!

We are always happy to learn from our merchants about ways to improve our app.

If you’re open to it, please reply to our email—we’d love to continue the conversation there.

Looking forward to chatting with you,
Rotem from the Loox team

December 9, 2024

you forced me to pay unfair amount with the trial subscription that i canceled and deleted the app i contacted shopify team they also did not work with me

Authentic Vibes
Saudi Arabia
6 days using the app
Loox replied December 10, 2024

Hey,

I'm sorry to hear that the recent charge came as a surprise.
We do our best to keep our pricing clear, with all details available on our website, Shopify listing, and within the app.

I’ve reached out to you via email and would be happy to continue the conversation there and address any more of your concerns.

November 16, 2024

So far so good! Professionally done and easy to use.

TeslaXcel
United States
12 days using the app
January 24, 2025

very very good

Anime Academy
Germany
3 months using the app
October 18, 2024

simple setup great app, essential for successful and long lasting, great work.

UMBRÉLA ™
Switzerland
About 2 months using the app
January 15, 2025

Easy to use and responsive support team.

Dododots International
Singapore
About 2 months using the app
Edited November 2, 2024

Heel goede app! Top functies voor importeren van reviews en goede follow up review mails.

Aprizz - Outdoor premium producten
Belgium
24 days using the app