Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,403)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless Shopify integration, highlighting features like photo and video reviews that boost trust and credibility. The automatic review request feature efficiently collects customer feedback, while responsive support and customizable widgets enhance user experience and conversions. Continuous updates ensure the app remains effective in building social proof, offering good value for money.

September 19, 2024

Good app for collecting reviews and much more!

SIMHUB.PRO
Poland
8 months using the app
August 25, 2024

It's a fantastic app for using your reviews as marketing tools. Makes it simple and easy to share.

StrongerGrip
United States
2 months using the app
August 2, 2024

Great app, and when I had a problem adding a Rating Widget, Rain responded promptly, advised me on what I needed to do, and did the bits I couldn't do. Very happy with their help.

ShopNZ
New Zealand
Over 3 years using the app
December 9, 2024

you forced me to pay unfair amount with the trial subscription that i canceled and deleted the app i contacted shopify team they also did not work with me

Authentic Vibes
Saudi Arabia
6 days using the app
Loox replied December 10, 2024

Hey,

I'm sorry to hear that the recent charge came as a surprise.
We do our best to keep our pricing clear, with all details available on our website, Shopify listing, and within the app.

I’ve reached out to you via email and would be happy to continue the conversation there and address any more of your concerns.

September 2, 2024

Super app with even better customer support. Kudos to Ken for the fast, accurate, and helpful support.

vonSploof
United States
4 months using the app
December 5, 2024

GREAT APP! WORKS PERFECT.

DEAD LINCOLNS LLC
United States
11 days using the app
November 12, 2024

great app. very easy to do.

Glamor Corner
New Zealand
24 days using the app
December 10, 2024

I logged in by mistake and I want my money back.

Mallei’s Finds
Israel
26 days using the app
Loox replied December 11, 2024

Hi Mallei's Finds,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.

I've reached out to you privately regarding your refund request and will assist you further there—please reply whenever it works for you, and we’ll do our best to help.

October 12, 2024

Amazing support. Chester was able to help me out very quickly and resolve my issues. Thanks again!

BigAssWaterBottles.Com
United States
About 22 hours using the app
November 22, 2024

great but my edits on my store got erased and not all the widgets were available to me all of a sudden

AuraLight
United States
About 8 hours using the app
Loox replied November 23, 2024

Hey AuraLight,
Thanks so much for taking the time to leave us a review! I've reached out to you via email to help you figure this out. Looking forward to resolving this together :)