Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,402)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless Shopify integration, highlighting features like photo and video reviews that boost trust and credibility. The automatic review request feature efficiently collects customer feedback, while responsive support and customizable widgets enhance user experience and conversions. Continuous updates ensure the app remains effective in building social proof, offering good value for money.

October 11, 2024

Great customer service!

FXW
Hong Kong SAR
Over 1 year using the app
November 27, 2024

It's exactly what I need.

Mavero
United States
10 days using the app
July 25, 2024

Love Loox Reviews! We used it for years seamlessly. We updated our theme and I had so many issues trying to integrate the new theme to the app myself, I emailed them and had a reply from Jodel almost instantly. The completely set up the theme and fixed everything that I was messing with in literally less than 30 minutes. Loox and Jodel gave some of the next custom support I have ever received from a Shopify app! So easy to work with!

Fuzzy Loon Designs
United States
Almost 2 years using the app
September 19, 2024

Good app for collecting reviews and much more!

SIMHUB.PRO
Poland
8 months using the app
December 9, 2024

you forced me to pay unfair amount with the trial subscription that i canceled and deleted the app i contacted shopify team they also did not work with me

Authentic Vibes
Saudi Arabia
6 days using the app
Loox replied December 10, 2024

Hey,

I'm sorry to hear that the recent charge came as a surprise.
We do our best to keep our pricing clear, with all details available on our website, Shopify listing, and within the app.

I’ve reached out to you via email and would be happy to continue the conversation there and address any more of your concerns.

December 10, 2024

I logged in by mistake and I want my money back.

Mallei’s Finds
Israel
26 days using the app
Loox replied December 11, 2024

Hi Mallei's Finds,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.

I've reached out to you privately regarding your refund request and will assist you further there—please reply whenever it works for you, and we’ll do our best to help.

August 25, 2024

It's a fantastic app for using your reviews as marketing tools. Makes it simple and easy to share.

StrongerGrip
United States
2 months using the app
December 5, 2024

GREAT APP! WORKS PERFECT.

DEAD LINCOLNS LLC
United States
11 days using the app
November 12, 2024

great app. very easy to do.

Glamor Corner
New Zealand
24 days using the app
August 2, 2024

Great app, and when I had a problem adding a Rating Widget, Rain responded promptly, advised me on what I needed to do, and did the bits I couldn't do. Very happy with their help.

ShopNZ
New Zealand
Over 3 years using the app