Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface, automation of customer reviews collection, and customizable widgets. Its photo reviews feature is particularly praised for boosting conversion rates. The app integrates well with Shopify and offers responsive customer support. Merchants also value the ability to edit customer recommendations, ensuring control over site content. The app is recognized for its affordability and positive impact on sales and customer trust, with customization options to match brand style.

February 23, 2022

I just started using this app. It sends out automatic requests for reviews or allows me to manually request reviews. It also added a review section to every product page. Loox allows for photo customer review even at its most basic level which didn't seem to be an option with the other apps that I considered. It would be great if customers could submit more than one photo. Maybe this is available in upgraded subscription levels? I'm still learning about Loox but so far I'm off to a good start.

COVRproducts
United States
Over 1 year using the app
August 9, 2019

i like this app, i usually install loox reviews on my other shop, and it looks good. Review really works

EazySHOPh
Philippines
Over 1 year using the app
February 27, 2023

Application intéressante, même pour la version gratuite, pas de bug, ça fonctionne plutôt bien. Je recommanderai cette appli

CoThéBio
France
Over 1 year using the app
January 18, 2022

This app is simple to use and works great for my store. No major complaints from me. My customers also love the discount for pictures.

Stylish Diva Boutique
United States
Over 1 year using the app
September 18, 2020

i use this app to help me do shipify store , and it is very simple to use , very recommend to use it .

sport-zilla
Japan
Over 1 year using the app
January 27, 2021

Best Review app I have used. The only thing I'd say is... (and i know this may defeat the point) I would like to have the option to provide a discount for a 4+ star review even if the customers hasn't posted a photo. Reason being, poeple do everything on the go now so they might want to leave a quick review whilst on the train for example but not in a postion to take a photo, then later forget. If im being blind and this feature is available please let me know. Thanks

Moodlondon
United Kingdom
Over 1 year using the app
Loox replied January 27, 2021

Hey,
Amit K. from the Loox team here :)

We currently support incentivizing photo reviews only (as our studies show that photo reviews turn visitors into sales substantially more than text-only reviews). However, we offer customers the option to leave a textual review and receive a reminder to add a photo to their review 3 days later.

This allows customers to submit a review on-the-go, add a photo whenever they're ready, and receive the discount offered.

This feature can be set from within your Loox settings. If you need any assistance or have any additional questions, feel free to reach out to our support team - we're always happy to help!

Edited March 19, 2017

This app is simple to use and reasonably priced as well. The only catch is that it uses an IFrame, meaning there's no way to include your user reviews as a part of your own domain. Overall, our team at ANB Mart (www.anbmart.com.au) is pleased with the app. Additional option to serve the functionalities via API will be very helpful, instead of injecting custom JS & Scripts which are outside our control.

- ANB Mart Online Shopping Australia

Anbmart
Australia
Over 1 year using the app
June 7, 2022

Awesome! I like the pragmatic side of this app!
help me build confidence in my product!
I like it!
I am using it to collect reviews from my customer, it helps me a community around my business!

JLCGOODS
United States
Over 1 year using the app
November 16, 2021

Cette application est tres explicite et efficace pour l'amelioration de la qualite de notre boutique.

MIAX.DESIGN
United States
Over 1 year using the app
August 13, 2021

The photo element is really great. I would appreciate more customisation options with the request emails so our customer experience is more seamless with our brand. Otherwise it Integrates well with Shopify, would recommend.

Salt Living
Australia
Over 1 year using the app