Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,744)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and seamless Shopify integration, highlighting its user-friendly interface. They value the photo and video review features for boosting customer trust and conversions. The app's automated review requests and customizable widgets are also noted for their efficiency and aesthetic flexibility. Responsive customer support and regular updates enhance its usefulness, making it a cost-effective choice for enhancing e-commerce operations.
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i love it
I have gotten more reviews in the last week than I have ever gotten using Judge.Me. I also like being able to clearly display my customers pictures that they upload.
This app is amazing they are very helpful to assist in any challenge one may encounter. Rain, thank you for your help using Loox
Happy with how it works, and great customer support, answer all questions very fast.
very good app, and Rotem service very good
great tool
It’s been extremely helpful.
Great, Easy step by step instructions. Just a bit expensive for starting your business out.
super easy to use i love how the reviews pop in the website
Widgets are glitchy; I find myself having to deactivate and reinstall a widget so the settings can reset. For example, deselecting 'show thumbnail' on the pop up widget doesn't work, or making small updates to other widgets. I found it annoying that you can't make email marketing a requirement to receive the discount with the onsite referral widget. The customer service is strange; I was wondering if I was speaking to bots. They completely misunderstand my question or ignore it altogether. I installed Klaviyo and cannot find that Loox integrates with them. I emailed Loox and they ignored that question and went on to a different one. I appreciate how modern the widgets are and how easy to use the app is, including customization features. But when I compare it to judge.me, I can't help but feel like I'm paying significantly more just for something "prettier."
Hey,
Rotem from the Loox team here.
Thanks for sharing your feedback.
I'm truly sorry to hear about your recent experience with our product and our support. I would love to have the chance to make it right and help with any unresolved issues.
I have contacted you privately, and I would be more than happy to continue the conversation there.