Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,751)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless Shopify integration. It's valued for collecting photo and video reviews, boosting product page appeal and conversions. Features like automated review requests and customizable widgets enhance user experience, aligning with brand aesthetics. Customer support is noted for its responsiveness. Despite some cost concerns, the benefits of improved social proof and credibility are seen as good value for money.

April 11, 2021

Great app, which has been basically set and forget for us. The only thing we do on a weekly basis is moderate the new reviews that have come in.

GearBunch
Australia
About 4 years using the app
January 25, 2024

The customer support is great. I asked for a custom request not available in their UI and Lilach from Loox was able to get it done quickly. We actually left Loox and immediately came back a few days later as the other app we tried didn't compare.

Dope Headwear
United States
Almost 4 years using the app
Edited April 7, 2023

I am using the app since 9 month - the Loox app on Shopify and I have to say, I'm really impressed with the service. A particular mention goes to the employee named Channelle, who provided me with great assistance with all my questions and issues.

The Loox app provides an incredibly easy way to collect and manage customer reviews on my Shopify website. The integration was very simple and the dashboard is very intuitive and easy to use.

I had some questions regarding the setup and configuration of the app, and Channelle promptly and competently helped me out in no time. It's great to see that there are still companies that provide such excellent customer service.

Overall, I can highly recommend the Loox app on Shopify and I would like to express my sincere thanks to Channelle for her outstanding support.

Makani
Germany
About 4 years using the app
November 16, 2021

can let know some mistakes our products have. A good way to let the customer know the quality of our product, make the sale better.

katebackdrop AU
China
About 4 years using the app
July 29, 2019

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

Hygge Home Indonesia
Indonesia
About 4 years using the app
April 15, 2020

Really easy to install can't wait to see the results. I just hope my customers love it too. It definitely offers them great incentives to do so.

Aerolidz
United States
About 4 years using the app
Edited April 6, 2021

This application is beneficial in getting reviews of my products and giving the customer an incentive to buy more with my discount percentage. Also, let me know the customer experience with the product, which is very important to improve if it is necessary.

Artonit
United States
About 4 years using the app
Edited February 21, 2024

We love Loox for product reviews and customer feedback. The support team is incredibly helpful as well! We are so grateful to Chetser, Lilach and Tamarry for all of their help with our recent project.

Buttercream Clothing
Canada
About 4 years using the app
May 26, 2021

This is one of the best apps I have ever purchased in the Shopify App store. It adds tremendous value, is easy to use, and looks great. I am also impressed by the updates they seem to do periodically.

Blackwell's Wines & Spirits
United States
About 4 years using the app
December 4, 2023

I've been using this application for five years now, and it has proven to be an excellent social proof tool. Its versatility allows for various presentation styles, ensuring an aesthetically pleasing display on my pages.

One of the standout features is the exceptional support provided. The response time is unparalleled, with the support team addressing queries within minutes and offering effective solutions. This level of customer service has significantly contributed to my positive experience with the application.

In summary, an outstanding app coupled with top-notch support has made my five-year journey truly worthwhile. Highly recommended!

PUNTO METÁLICO
Mexico
About 4 years using the app