Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,793)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup and seamless Shopify integration, praising its user-friendly interface that supports photo and video reviews. They value the automated review requests and customizable widgets for enhancing brand aesthetics and customer engagement. Many report increased conversions due to improved credibility and social proof. Responsive customer support and regular updates add to its value, positively impacting online presence and brand building.

December 31, 2024

zu teuer

BELVELINE
Germany
About 1 month using the app
Loox replied January 2, 2025

Hey,
I'm sorry if our pricing wasn't quite what you were looking for.

Loox offers various plans to accommodate stores of all sizes and budgets. Our goal is to quickly deliver ...

June 13, 2024

It is too expensive. More apps do the same way cheaper than this one. I was paying 10usd and suddenly they change me to 30usd per month. They are counting all the orders, my store is COD but not all orders are paid, so they should not count.

Acalaskin
Mexico
About 2 years using the app
Loox replied June 15, 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

All of the details of ...

December 8, 2024

uygulamayı kullanamıyorum. Hem ben yorum ekleyemiyorum hem müşteriler ekleyemiyor ve alışveriş başına komisyon alıyorsunuz. Lütfen aldığınız komisyonun hizmetinizle karşılığını verin

Tradeupp
Türkiye
2 months using the app
Loox replied December 10, 2024

Hey Tradeupp, I would be happy to clarify this! Loox doesn't take commissions on purchases made in your store. I've reached out to you via email to answer any other questions ...

August 16, 2024

BE CAREFUL with this application. When you have a lot of orders, you pay accordingly. I received a $450 bill in 15 days.

All Cars
France
4 months using the app
Loox replied August 17, 2024

Hey there, Arielle from the Loox team here.

We understand how stressful it can be to receive an unexpected charge.

Our pricing plans are fully transparent and are outlined ...

June 7, 2024

Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews

Rawayat Jewellery
Pakistan
About 1 year using the app
Loox replied June 8, 2024

Hey there, Sara from the Loox team here.

We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in ...

December 10, 2024

NVM

More Gentle
Netherlands
19 days using the app
Loox replied December 11, 2024

Hi More Gentle,

Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.

We’d love to hear more about what ...

May 26, 2024

Worst app ever, when you choise a low star raiting in their app, they send you to a feedback page, but when you choose a higher star they send you here. Dont use this app they will over charge you!

Cloudflops
Sweden
About 1 year using the app
Loox replied May 28, 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

All of the details of ...

March 8, 2024

I have purchased a plan for 39.99 USD just to check the app, but suddenly they have charged 222 USD on my card, i was totally clueless why they have charges my 222 USD. they have the reason that as the installed limit was 300 orderes you have received 1237 orders this month so they have multiply their amount to 160$ and other 39.99 USd charged for basic app...OMG total shit show....i wish i can ...

The Stole Shop
Pakistan
4 months using the app
Loox replied March 10, 2024

Hey there, Sara from the Loox team here.

While we understand how stressful it can be to receive an unexpected charge, our pricing plans are fully transparent and are outlined ...

November 11, 2024

Aún desinstalado la aplicación, te lo cobran el mes completo.

SilkWave
Spain
3 months using the app
Loox replied November 12, 2024

Hey, Sara from the Loox team here :)

It looks like you may have received an app charge that was triggered by Shopify before you uninstalled Loox, since Shopify charges in ...

June 28, 2024

I do not recommend this app. Every time I try to filter reviews for products, it gives me a loading error. I have to cancel the product download and re-download it, and even then, this doesn't always work.

Elegant Girl's Fashion
Israel
About 2 months using the app
Loox replied June 29, 2024

Hey,
Rotem from the Loox team here.

​I'm truly sorry to hear your experience with Loox was not as you expected.

I’d be happy to dig deeper into what you see on your end.
​ ...