Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface, automation of customer reviews collection, and customizable widgets. Its photo reviews feature is particularly praised for boosting conversion rates. The app integrates well with Shopify and offers responsive customer support. Merchants also value the ability to edit customer recommendations, ensuring control over site content. The app is recognized for its affordability and positive impact on sales and customer trust, with customization options to match brand style.

March 28, 2024

good app so far, great tech support too, they helped me with some issues i was having and were able to get things going for me pretty quick, they even made it easy to import my old reviews!

Asgard503
United States
About 2 months using the app
Edited April 15, 2024

It's amazing to set up a Happy Customers Page on our website. Ellison, guided me through the process and was quick. The step-by-step process explained in email is perfect. Thank you.

GBNY
United States
Over 3 years using the app
March 17, 2024

Ken was great with a small issue that I had. Thank you!

SAAR CO
Australia
Almost 3 years using the app
April 15, 2024

The app does two things: it allows you to see the positive things about a product and the negative facts that may decide whether you want to list the product. It's a perfect app and I recommend 100%

Maramalive™
New Zealand
About 2 months using the app
April 2, 2024

Customer Service was great. Chester was very responsive and figured out a resolution to my issue very quickly. Thanks Loox!

One Funny Mother Gifts
United States
Over 2 years using the app
April 7, 2024

I couldn't add reviews to my theme, so I contacted customer service and Aya from customer service helped me with my problem. I gave her access and she solved it quickly. Now the ratings are implemented in my theme. I am very grateful for the fast and prompt service. Thank you dear Aya :)!

Aurelle Shine
Germany
4 months using the app
February 28, 2024

Best review app - best features and amazing customer support - especially ROTEM - she was fast and professional!

thanks!

kleopatrajewles
United States
12 months using the app
February 16, 2024

Had some issues with importing my reviews so I sent out a request for help. Sure enough, within Minutes I got a response from Mara and she helped me solve the problem ASAP :) Awesome assistance & gave suggestions when asking how I might be able to solve the issue on my own next time. Thank you Mara!

ShopNovenia
United States
3 months using the app
February 7, 2024

Ken was very nice with his assistance, he helped to add reviews in my cart section, I added him as staff into my shopify and he did everything. I am very satisfied, I recommend.

Analisa Splendid
Spain
Over 1 year using the app
March 9, 2024

I love this app! It has probably all the futures you need. Don´t make the mistake (as we did), and don´t try to get some free review app, it will probably suck and you will probably need to migrate to better review app in the future.. I also love the support of Loox, they are here literally 24/7 and are ready to help you with anything.. I´m really satisfied. But I need to monetion, that we have been using this app for not even a month, so maybe We´ll find out some shortcomings of this app

PureGesund™
Czechia
30 days using the app