Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (7,402)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting e-commerce conversions through customer reviews, noting its user-friendly interface and customization options like photo reviews and carousels. It integrates seamlessly with Shopify, enhancing website credibility and engagement. Features like automated review requests save time and add authenticity. Merchants also praise the responsive and helpful customer support, the app's visual appeal, and its effectiveness in improving review collection.
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easy to set up, does wonders. Haven't used it a long time, but so far looks great
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I have gotten more reviews in the last week than I have ever gotten using Judge.Me. I also like being able to clearly display my customers pictures that they upload.
i love this app, and the assistance is even better! Thank you Laurence and Chester for your help.
Game changer for any ecom business. I have researched many review apps and Loox just kept coming up, again and again. I thought I would try it and within 1 hour of setting it all up, importing reviews for lots of different products, I can't describe how good this app is! I feel like this app alone is going to take my business to new heights!
They are literally after your money once you pay to then they don´t even care, one of the worst app i am asking them to cancel my subscription and help me with the spreadsheet of my review they are not responding i sent them 10 emails no response at all. please use other free apps instead, Thank loox for spamming people
Hey,
Tal from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
Widgets are glitchy; I find myself having to deactivate and reinstall a widget so the settings can reset. For example, deselecting 'show thumbnail' on the pop up widget doesn't work, or making small updates to other widgets. I found it annoying that you can't make email marketing a requirement to receive the discount with the onsite referral widget. The customer service is strange; I was wondering if I was speaking to bots. They completely misunderstand my question or ignore it altogether. I installed Klaviyo and cannot find that Loox integrates with them. I emailed Loox and they ignored that question and went on to a different one. I appreciate how modern the widgets are and how easy to use the app is, including customization features. But when I compare it to judge.me, I can't help but feel like I'm paying significantly more just for something "prettier."
Hey,
Rotem from the Loox team here.
Thanks for sharing your feedback.
I'm truly sorry to hear about your recent experience with our product and our support. I would love to have the chance to make it right and help with any unresolved issues.
I have contacted you privately, and I would be more than happy to continue the conversation there.
easy peasy.
Do not install this app - there is no free tier so you have to subscribe - and when you do there is no where to unsubscribe - scam app - keeps billing even when you uninstall it - shopify support said to just find the app and go to their site to remove the billing ... funny when Loox does not provide any form of a customer billing portal ...
Hey there,
Sara from the Loox team here :)
Loox can be uninstalled at any time just like any other app by removing Loox from your Shopify apps menu.
As soon as Loox is uninstalled, Shopify stops triggering new app charges. Sometimes, a pending app charge that was triggered before you uninstalled Loox may still appear on your invoice.
I've reached out to you via email regarding your refund, and look forward to providing you with additional assistance there!
It's a fantastic review app that I have used. It's the best of the best. The customer support is very nice and helpful. They quickly assisted me in resolving an issue with displaying the rating. Thank you so much.