Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,806)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup and seamless Shopify integration, praising its user-friendly interface that supports photo and video reviews. They value the automated review requests and customizable widgets for enhancing brand aesthetics and customer engagement. Many report increased conversions due to improved credibility and social proof. Responsive customer support and regular updates add to its value, positively impacting online presence and brand building.

November 10, 2024

Bewertungen abspeichern funktioniert nicht

ReLoona
Germany
3 months using the app
Loox replied November 12, 2024

Hey,
Shany from the Loox team here.

Thanks for sharing your experience. I would be more than happy to help you resolve any issues.

I’ve contacted you privately through our support and am here to ensure we get this sorted out together.

May 23, 2024

I got charged for this app when reactivating my shopify store after 2 years!

Please refund me

For Us Momma
Canada
Over 3 years using the app
Loox replied May 25, 2024

Hey,
Sara from the Loox team here.

When a store is unfrozen, Shopify automatically triggers app charges for apps that weren't uninstalled before freezing the store.

We're sorry for the inconvenience, and have reached out to you privately via email about your refund. I look forward to continuing the conversation there :)

May 19, 2024

I have been extremely disappointed with the service provided by Loox. The technical support team lacks initiative and seems unwilling to go the extra mile to assist their clients. Despite having the capability to offer better solutions, they prefer to take the easy way out, leaving customers to deal with cumbersome workarounds. Overall, the support and service have been subpar and have not met our expectations.

Sunny Sweet Co.
Philippines
3 months using the app
Loox replied May 21, 2024

Hey,
Shany from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

Our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.

I’ve reached out to you privately through the email associated with your store.

May 27, 2024

You've introduced an incredibly expensive scaling fee, and we're paying you more than we pay for Shopify infrastructure. Something like this is never acceptable. I'm deleting the app before the last day and moving to a different app. I don't think I'll use it anymore

PUMMY
Türkiye
5 months using the app
Loox replied May 28, 2024

Hey,
Rotem from the Loox team here.

Loox offers various plans to fit stores of all sizes and budgets. All plans are designed to provide extremely high ROI on the price by increasing customer conversion and retention.

I’ve personally reached out to you regarding your plan to find the best fit for your business, and I'm happy to continue the conversation with you privately.

July 5, 2024

every time i try to use the app and import a review i get an error message. i haven't had a single use for the app yet. very frustrating. cant get any help from support.

The Zen Specialists
United States
10 days using the app
Loox replied July 7, 2024

Hey,
Rotem from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support, and I look forward to continuing the conversation there.

April 22, 2024

Biggest mistake i ever made on shopify just to installed this App! once you subscribe there is no way out! even if it says uninstalling app from shopify store will be automatically unsubscribe ! thats not true ! billing keeps coming ! no answer from support or email! its discusting!

Pashstore
United States
15 days using the app
Loox replied April 24, 2024

Hey,
Lilach from the Loox team here :)

It might be that an app charge is already included in an invoice before the app is removed and, hence, still appears after it is uninstalled.

I see that we had a conversation with you regarding this charge.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

June 30, 2024

These are thieves. they still deduct money from your bank account eventhough you are not using their product

TrendGlamBeautyProducts.com
Netherlands
About 1 month using the app
Loox replied July 2, 2024

Hey,
Rotem from the Loox team here.

Sometimes, app charges are automatically triggered before an app is uninstalled. While Shopify stops all future charges for the app, it will not stop any pending charges that have already been created.

I’ve reached out to you privately through our support email to refund you for this charge :)

October 31, 2024

lo usare

Falcor Electronic
United States
8 days using the app
Loox replied November 2, 2024

Hey,
Rotem from the Loox team here :)

Thanks for sharing your feedback.

We would be happy to discuss how we can improve your experience with Loox. I've reached out to you through our support to continue the conversation with you privately.

June 6, 2024

import review function doesn't work and support is inexistent, no reply after days waiting and multiple emails sent.

Vexalux
France
7 days using the app
Loox replied June 7, 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience.

I can see we have communicated about this issue through email.

If you need any further assistance, our support team is available 24/7 and always happy to help!

July 3, 2024

Payment deductions were made even after uninstalling the app.

BeeLobby
Pakistan
2 months using the app
Loox replied July 5, 2024

Hey,
Shany from the Loox team here.

Sometimes, app charges are automatically triggered before an app is uninstalled. While Shopify stops all future charges for the app, it will not stop any pending charges that have already been created.

I've reached out to you privately via email to provide you with further assistance, and I look forward to continuing the conversation there.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise.