Loox ‑ Product Reviews App

So far I give it a 4 only do to the initial response time from customer service. I requested assistance and got a response right away, but my case was escalated and I didn’t hear back for days. I needed to make a decision and move forward. However, once I was out into contact with Sara F. And Rotem, they were very helpful and timely in their responses. 5 stars for the reviews already coming in and their assistance, but I do think there is room for improvements based on ability to customize without having to go through support. - so that is why 4 stars.

Was using a competitor and couldn't get a good answer on the lack of reviews coming in. So I made the switch to Loox and got an instant uplift in the number and frequency of reviews. Looking forward to seeing how the Upsell function adds value too.

Loox is easy to install and they even email us to keep us updated on ways to make our experience even better.

In just a week, Loox has collected more reviews than my last review app did in a year. Definitely recommend!

Super easy to use, and I find it brings a lot of customer reviews in compared to other review apps. Plus I love how modern and user friendly it is for the customers and also the widgets on the website.

I am very satisfied with the customer support! I was asking for help to transfer reviews between different stores, and Tal, the Technical Support Engineer has been very patient and nice to help! Without him, I may think to transfer to other review app instead of Loox

Dolev and the team sorted out my support ticket SUPER fast and helped with something I was panicking I wouldn't be able to fix!

Aya & Rain were phenomenal. I received email replies within 2 minutes for a rather complex problem. Needless to say my issue was resolved very very rapidly thanks to both of them :)

Very good app and excellent support! Well done, team!
However I would really appreciate if one could skip the "add photo step" completely in the review form - when you are in the health business and only sell digital services it is kind of confusing for the customer. :)

Ayant eu un souci avec l'affichage des Widgets sur mon site internet, je remercie le support client et particulièrement Dolev qui a su régler le problème quelques heures après ma demande. Cette application est un must-have pour les petites boutiques et pour les plus expérimentés de l'e-commerce.