Loox ‑ Visual Product Reviews
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,930)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for building social proof and boosting e-commerce conversions through features like photo reviews, pop-ups, and automated review requests. They praise its seamless integration, user-friendly interface, and customizable widgets that enhance site credibility and customer engagement. The support team is noted for being responsive and helpful, providing customization and technical support, contributing to the app's reliability and visual appeal.
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Arielle done an amazing job and was a very helpful person. I had a couple problems with reviews not showing but Arielle was incredible and helped me resolve this issue promptly.
worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now
Hey,
Thank you for your feedback, and I’m sorry that was your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark.
If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right.
Thanks,
Amit from the Loox team
1) Widgets are super slow to load on your website, leaving a blank space during up to several second before they appear. I contacted customer service, who are nice people.
But 15 days later the issue still isn't resolved. They only suggested I speed up my website. BUT my website is already fast and it wouldn't solve the issue anyway because the delay appears after the website is loaded. Disappointed.
2) Also, the UX on the back-end is quite terrible.
Hey, we're sorry to hear that your experience with Loox so far has not been what you expected- we're here to make things right. Loox is built with performance in mind and utilizes a CDN (content delivery network) to serve scripts and photos. In addition, to make sure Loox elements don't affect your loading times, Loox only starts loading after the page is fully loaded. Regarding UX, we pride ourselves on our user-friendly, set-and-forget admin. I've reached out to you privately to hear more of your feedback and make sure we make things right, and I look forward to continuing the conversation there!
Best,
Sara F
Loox Support
Edit: how convenient, they only addressed one out of 4 issues that I brought up in their reply. Now they offer me 30% off the money-pit scale plan lol. The app didn’t work total of 3 weeks out of two months now. We’re already with Judge.me $15 unlimited everything. Cheers!
We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.
Thanks for taking the time to share your feedback. We understand how frustrating it can be when things don’t work as expected and appreciate the opportunity to look into this further.
It looks like you reached the email limit on your Beginner Plan. The email and order quotas are triggered and tracked differently on this plan, and we’re happy to walk you through what each one includes and help you find the right plan for your needs.
If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
Best, Sara from the Loox team
Domerly from the Loox support team was amazing help! we asked for a problem to be solved multiple times, and they helped us solve it very quickly
Sara F was quick in her response to my question. I did not have to wait all day for someone to get back to me. She was also able to identify that my store was indeed set up to accept reviews from customers. Thanks Sara!
Loox is easy to install and they even email us to keep us updated on ways to make our experience even better.
In just a week, Loox has collected more reviews than my last review app did in a year. Definitely recommend!
Dolev and the team sorted out my support ticket SUPER fast and helped with something I was panicking I wouldn't be able to fix!
Review collection is working very well, around 25% response rate which seems to be higher than with our previous app. Supportive staff in case of any questions although there is no realtime chat unfortunately