Loox ‑ Product Reviews App

I wish I knew about Loox sooner, then I wouldn't have left all that money on the table in my business.

Their features are fantastic but the best part is their super responsive customer support. Real people reply immediately with the exact answers you're looking for. Rotem, Rain and Sara especailly were so helpful. The setup was unbelievably easy. In just one day I set up our review collecting and referral program because Loox takes care of literally everything else, right down to airtight terms and conditions that they have already created. I have GORGEOUS branded emails that I KNOW will increase our revenue. This app is worth every penny. ⭐

Very helpful app. Totally recommend it. This is the unique app that allow you to add "All Reviews" widget on my product page.

Absolutely grateful with Jodel. He was very fast and efficient in assisting me with my issue and within seconds I got what I asked for. I’ve been struggling with this for months and it meant the world to me that the issue was resolved in a matter of seconds. I truly appreciate the help! Thank you so much!

I would like to share my experience. I have been using the Loox app for a year now, and I believe I am qualified to represent a portion of users to express my true feelings.

Initially, my experience with the app was good because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them.

However, an incident occurred earlier this year when I was organizing my bills and discovered that they had charged me twice in a month. I immediately contacted their customer service team. After sending an email, I received a generic reply stating that they would get back to me as soon as possible. However, I waited for a week and still hadn't received any response. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing and expense records, hoping that they could help me get in touch with the app developer. Currently, I am still waiting for a response from them.

Today, as I started organizing my bills for March, I couldn't help but feel disheartened by their indifference. As a long-term user, I feel that my concerns have not been handled properly, and their cold treatment of my difficulties raises the question of how they would treat new users.

Believe me, it is crucial to exercise caution before installing an app because it not only embeds code into your store but also affects all subsequent sales processes. When you want to change an app, it is not as simple as uninstalling it. You need to consider the closed loop of customer purchasing cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the loading speed of your store.

In conclusion, I am unsure if I should continue using their app. I am genuinely worried that they might occasionally overcharge me on my credit card, which deeply saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.

Very good app and amazing support, thank you Ken !

This app has everything you could ever ask for. Love the features and support if you run into a problem.

Love this app for our online store.

Best app for getting your social proof you are looking for, especially for new shops as you can import existing reviews of the product with an easy in-build process. This app is worth every $.

Best Review App on the shopify Store, although the translations are done manually which is kinda annoying, but either way its still the top choice for reviews.

We have just installed this app. It was very easy to install. :) We hope it will work well and help us increase our sales! The Best Organic Matcha Green Tea from Japan to your door. gracematcha.com