Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,806)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup and seamless Shopify integration, praising its user-friendly interface that supports photo and video reviews. They value the automated review requests and customizable widgets for enhancing brand aesthetics and customer engagement. Many report increased conversions due to improved credibility and social proof. Responsive customer support and regular updates add to its value, positively impacting online presence and brand building.

May 25, 2024

I’ve been facing significant challenges with Loox. What was anticipated to be a seamless integration escalated into an array of issues and considerable time loss.

To begin with, the process of embedding reviews on my website was anything but straightforward. Despite meticulously following the provided instructions, I encountered numerous problems. Hours of troubleshooting yielded little success, and the assistance from Loox was, at best, ineffective. Rather than offering viable solutions, their advice was to revert to the previous code upon encountering errors.

Presently, although the ratings are visible, new complications have arisen. The “Choose Option” button is absent from certain collections, and the product cards are misaligned on mobile devices. Furthermore, the ratings are spilling out of the product cards.

This ordeal has been profoundly disheartening. I had high expectations from a service that’s marketed to simplify, not complicate, operations.

Alexa Pet Shop
Bulgaria
1 day using the app
Loox replied May 27, 2024

Hey,
Rotem from the Loox team here.

I'm genuinely sorry to hear that your experience with Loox was not as you expected.

I'd be happy to assist you in continuing to set up Loox on your store.

I noticed that you've already uninstalled Loox. I've contacted you privately via our support email, and I'd love to schedule a call at your convenience so we can look into it together and ensure everything is sorted out to your satisfaction.

October 6, 2024

trop chaire

Mouha-Ecom
Senegal
About 1 month using the app
Loox replied October 8, 2024

Hey,
Arielle from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.

August 23, 2024

i would like to rate even lower but i cant

Dream Harmony
Israel
About 4 hours using the app
Loox replied August 25, 2024

Hey,
Shany from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve contacted you privately through our support and am here to ensure we get this sorted out together.

March 7, 2024

is to expensive . for example for 761 orders we payed 160 $ with 0 revenue and 11 reviews collected.

dEmoda
Romania
6 months using the app
Loox replied March 9, 2024

​Hey,
Tal from the Loox team here :)

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

​Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.

​I’ve personally reached out to you I'm happy to continue the conversation with you privately.

May 16, 2024

I uninstalled during the free trial, and still got charged! Wow, just wow!

DODICI Jewelry
Spain
8 days using the app
Loox replied May 18, 2024

Hey,
Sara from the Loox team here.

I see that you've already uninstalled Loox. Sometimes app charges are automatically triggered before an app is removed and are therefore still included in your invoice.

I’ve reached out to you privately via email about your refund :)

August 22, 2024

nothing free about this - installed app, where is the free trial? clicking on the paid plan says due to now, so paying instantly no 7 day trial, is this joke?

Beyioon
Slovakia
3 minutes using the app
Loox replied August 23, 2024

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

March 6, 2024

non mi piace perche non ci sono le traduzioni in italiano

Perpali Bej
Italy
Almost 2 years using the app
Loox replied March 7, 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience.

Loox widgets and emails can be translated automatically into 18 different languages through your Loox admin settings.

I've reached out to you privately through our support. In any case, our support team is available 24/7 and always ready to assist you!

Edited July 19, 2024

muito caro

RM STORE 24
Portugal
6 months using the app
Loox replied June 8, 2024

Hey, Sara from the Loox team here.

I see we've reached out to you previously to provide assistance, but didn't receive a response from you.

In case you didn't see our message, I've reached out to you again via email to provide further assistance.

I look forward to continuing the conversation there.

June 28, 2024

Very bad, they make it impossible to find a cancel subscription button. Feels scammy

Trending Buy
Portugal
About 20 hours using the app
Loox replied June 30, 2024

Hey,
Arielle from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve personally contacted you regarding your subscription and am happy to continue the conversation with you privately.

June 14, 2024

It's not $9.99 as it says, instead it's $14.99

FashionFable Outfits
United States
7 days using the app
Loox replied June 15, 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.