Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,806)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its easy setup and seamless Shopify integration, praising its user-friendly interface that supports photo and video reviews. They value the automated review requests and customizable widgets for enhancing brand aesthetics and customer engagement. Many report increased conversions due to improved credibility and social proof. Responsive customer support and regular updates add to its value, positively impacting online presence and brand building.
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I’ve been facing significant challenges with Loox. What was anticipated to be a seamless integration escalated into an array of issues and considerable time loss.
To begin with, the process of embedding reviews on my website was anything but straightforward. Despite meticulously following the provided instructions, I encountered numerous problems. Hours of troubleshooting yielded little success, and the assistance from Loox was, at best, ineffective. Rather than offering viable solutions, their advice was to revert to the previous code upon encountering errors.
Presently, although the ratings are visible, new complications have arisen. The “Choose Option” button is absent from certain collections, and the product cards are misaligned on mobile devices. Furthermore, the ratings are spilling out of the product cards.
This ordeal has been profoundly disheartening. I had high expectations from a service that’s marketed to simplify, not complicate, operations.
Hey,
Rotem from the Loox team here.
I'm genuinely sorry to hear that your experience with Loox was not as you expected.
I'd be happy to assist you in continuing to set up Loox on your store.
I noticed that you've already uninstalled Loox. I've contacted you privately via our support email, and I'd love to schedule a call at your convenience so we can look into it together and ensure everything is sorted out to your satisfaction.
trop chaire
Hey,
Arielle from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.
i would like to rate even lower but i cant
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
is to expensive . for example for 761 orders we payed 160 $ with 0 revenue and 11 reviews collected.
Hey,
Tal from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I’ve personally reached out to you I'm happy to continue the conversation with you privately.
I uninstalled during the free trial, and still got charged! Wow, just wow!
Hey,
Sara from the Loox team here.
I see that you've already uninstalled Loox. Sometimes app charges are automatically triggered before an app is removed and are therefore still included in your invoice.
I’ve reached out to you privately via email about your refund :)
nothing free about this - installed app, where is the free trial? clicking on the paid plan says due to now, so paying instantly no 7 day trial, is this joke?
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
non mi piace perche non ci sono le traduzioni in italiano
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
Loox widgets and emails can be translated automatically into 18 different languages through your Loox admin settings.
I've reached out to you privately through our support. In any case, our support team is available 24/7 and always ready to assist you!
muito caro
Hey, Sara from the Loox team here.
I see we've reached out to you previously to provide assistance, but didn't receive a response from you.
In case you didn't see our message, I've reached out to you again via email to provide further assistance.
I look forward to continuing the conversation there.
Very bad, they make it impossible to find a cancel subscription button. Feels scammy
Hey,
Arielle from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve personally contacted you regarding your subscription and am happy to continue the conversation with you privately.
It's not $9.99 as it says, instead it's $14.99
Hey,
Arielle from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.