Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,365)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its easy setup and Shopify integration, noting its effectiveness in boosting customer engagement through photo and video reviews. They value the automatic review request feature, customizable widgets, and responsive customer support. Many report increased sales and conversions due to enhanced trust. The app is also appreciated for its multilingual support and continuous feature updates, offering good value for money.
Refine
-
By rating
non mi piace perche non ci sono le traduzioni in italiano
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
Loox widgets and emails can be translated automatically into 18 different languages through your Loox admin settings.
I've reached out to you privately through our support. In any case, our support team is available 24/7 and always ready to assist you!
je ne recommanderais pas cette application parce qu' il y a trop d information et difficile a comprendre
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience. I would be more than happy to help you set up Loox on your store.
I’ve reached out to you privately through our support. Our team is available 24/7 and always happy to help!
its doesnt work
Hey,
Lilach from the Loox team here :)
Once our widgets are added to your theme, they will automatically appear on your store's pages.
I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
pessima vcs n respodem
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I've reached out to you privately via email to provide you with further assistance, and I look forward to continuing the conversation there.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise.
muy mala, no configura idiomas y no hace reseñas por productos si no uno mismo para todos. y espero que no me cobren el mes dado que he desinstalado la app con 9 dias antes de que me cobren.
Hey,
Lilach from the Loox team here :)
Loox allows you to set your Loox widgets’ and emails’ languages to match your visitors’ locale automatically.
We also focus on collecting reviews at the product level.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Loox doesn't mention that the app will only work with Themes 2.0. I published my site to a new theme, then tried the startup wizard but it couldn’t verify that the Core Script was activated. It also presented a tab on my homescreen so people can see *all* my reviews which isn't helpful. The script wasn't verified so now I have to delete the app and continue my search for a better alternative to Shopify Reviews (which worked perfectly with my theme).
Hey,
Lilach from the Loox team here :)
Loox is compatible with all themes, including 1.0 vintage themes.
If your theme does not support the option to add our widgets via app blocks, we can help you with adding them via code.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
为什么不能取消订阅了？一直扣费 都没有取消的入口
Hey,
Shany from the Loox team here.
I see that you removed the app. It might be that an app charge is already included in an invoice before the app is removed and, hence, still appears after it is uninstalled.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
A fuir, des escros, il augmente le prix et c’est limite impossible de résilier et QUAND tu résilie, il te prélève des sous pour avoir résilier je rêve
Hey,
Tamarry from the Loox team here - I apologize for the confusion and I’m happy to help clear the air!
Shopify requires explicit merchant consent when choosing an app subscription plan.
All Shopify app developers (including Loox) cannot, on a technical level, change a store's plan or increase a store's payment terms without explicit approval of the new terms by the merchant or someone with permission to access the store's app billing.
With that being said, I can see that we already resolved this in a private conversation, and in any case, I've reached out privately again to make sure that there isn't anything else I can assist you with.
pas tres facile a l'utilisation. Importer des avis est une vrais gagure. Je ne suis pas du tout enthousiaste avec cette application.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience. I'd be happy to help you with what you're experiencing.
I’ve reached out to you privately through our support to make sure we get this resolved.
In any case, our support team is available 24/7 and always happy to help!
Kedves loox
egyáltalán nem értem miért kell olyan változtatásokat eszközölni hogy ne lehessen testreszabni az appot, és ez engem nagyon dühít. A beállításokban szinte semmit nem találok meg mert nincs is beállítás
Hey,
Ilan from the Loox team here!
I just wanted to touch base and send a quick follow-up regarding the review you left.
We have upgraded our menu to offer better navigation through Shopify, on the main navigation menu at the left side bar.
I sent you a personal message with screenshots and will be happy to take care of you in that email conversation to your full satisfaction.
In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.