Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface, automation of customer reviews collection, and customizable widgets. Its photo reviews feature is particularly praised for boosting conversion rates. The app integrates well with Shopify and offers responsive customer support. Merchants also value the ability to edit customer recommendations, ensuring control over site content. The app is recognized for its affordability and positive impact on sales and customer trust, with customization options to match brand style.

February 12, 2024

Really loving the look of the loox reviews. Had an issue getting the reviews to display in the place I wanted but Liz from Loox Support responded really quickly and altered my theme files for me.

The Twinkly Store
United Kingdom
6 months using the app
March 27, 2024

Excellent Utility, intuitive interface, as well as very wonderful support. Jodel helped me add reviews to my homepage and collections within 1 hour! Please give this employee a bonus. Usually a discussion with support takes a lot of time and nerves, but not in this case!

Alameda Jewelry Accessories
Romania
23 days using the app
March 4, 2024

I'm Facing an Issue with your app and uninstalled your app in January but I made a payment one January you again sent payment so I am sending the amount to you can you refund the amount
you can me at dalanasmj0@gmail.com

Dalenas
India
2 months using the app
Loox replied March 5, 2024

Hey,
Rotem from the Loox team here :)

Once Loox is uninstalled in your stores, you shouldn't receive additional charges. You might see charges that were created before the app was removed, which are included in your current invoice.

I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

March 18, 2024

The best app I have used for reviews hands down!

adewunmi skincare
Canada
Over 1 year using the app
March 26, 2024

Very user friendly and great choices of displays - I tried switching to Klaviyos new review set up and did not like it - I am back to loox and very happy to be back

The Mama Bag
France
2 months using the app
April 7, 2024

Reached out to their support email looking to get some help with my site that I could not figure out on my own. Ellison emailed me back within a few minutes and was able to help me out with exactly what I needed and wanted and got it done faster than expected. Excellent service!

YOTATRIBE
United States
3 days using the app
February 10, 2024

Using Loox since 2019, it's my favorite! It has everything I need and the team is amazing, instant replies, special thanks to liz!

Oraluna
France
Over 3 years using the app
April 5, 2024

Great app, easy to use and works beautifully. That said, when I did have some questions about functionality, Aya from support helped me. Great response!

Shop Lily Zante Books
United Kingdom
4 months using the app
March 17, 2024

This source of revenue is highly underrated. The Loox team did a fantastic job developing game-changing features. I highly recommend it.

Mayu Water
United States
Over 3 years using the app
April 1, 2024

It is exactly what i needed for my new online store. it has helped with credibility

HERRA ESSENCE
United Kingdom
2 months using the app