Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,766)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless Shopify integration. It's valued for collecting photo and video reviews, boosting product page appeal and conversions. Features like automated review requests and customizable widgets enhance user experience, aligning with brand aesthetics. Customer support is noted for its responsiveness. Despite some cost concerns, the benefits of improved social proof and credibility are seen as good value for money.

September 22, 2024

They are fast and correct. Really perfect!!!!

Soliva
Netherlands
About 2 months using the app
September 22, 2024

This app is messing with my Google Shopping conversion tracking. I don't recommend the upsell feature because it interferes with the conversion on the thank you page, since not all customers are visiting the thank you page after the upsell page appears.

Attitude Fashion
United States
13 days using the app
Loox replied September 24, 2024

Hey,
Rotem from the Loox team here.

Thank you for taking the time to share your experience with Loox.

I have sent you a private message through our support. I'd be happy to assist you in setting up the Google Shopping integration and ensure that everything is in order on your Post-purchase Upsell feature settings.

August 1, 2024

Simple enough to get it up and running quickly. Haven't had any trouble yet and it's already generating extra revenue for our shop.

Lucy Lennox Shop
United States
5 months using the app
October 7, 2024

Cool app

fivesixtysamples
Poland
18 days using the app
January 7, 2025

sehr hilfreich

Lakam
Germany
3 months using the app
July 25, 2024

Loox has increased the number of customers leaving reviews, period. It was easy to install and implement, and the emails sent post-purchase to solicit reviews work. When I needed assistance with a unique request, the team helped quickly, efficiently, and with a great, friendly attitude. Hats off to Liz, Jemuel, and Aya for their outstanding work!

JuNula
United States
10 months using the app
November 13, 2024

Excelente producto y magnífica atención y asesoramiento post-venta

homerobotmx
Mexico
Almost 2 years using the app
October 16, 2024

Great support

Oxymax
Slovenia
About 2 months using the app
August 21, 2024

Jemuel was a great help, he solved my problem in minutes. I do not recommend Elison however, because we chatted back and forth 20 times and my problem was not solved but she seemed nice.

Defence Nest
Canada
28 days using the app
October 10, 2024

Una aplicación muy fácil de configurar, de las que he probado es la mejor en calidad-precio. A veces es mejor pagar un poco y tener una app en la que puedas confiar.

VinNatura
Spain
About 1 month using the app