Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,008)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy integration, enhancing online stores with photo and video reviews that boost customer trust. They value the automated review requests, customization options for brand alignment, and multilingual support. The app is noted for its affordability and effectiveness in increasing conversions, with continuous updates and responsive customer support further enhancing its appeal.

March 11, 2019

It won't show on my products page nor on my home page. I hope they would fix this and make it more user friendly.

Trend Culture Shop
Philippines
7 months using the app
October 2, 2023

Great and useful

SmartDog
Israel
7 months using the app
January 19, 2021

It was alright. I wish there was a free dormant option which doesn't allow for new reviews but maintains the existing ones on the site. If an option like this exists in future that'd be great! But the Loox team gave me a very helpful response to my question and I look forward to working with them again at some point soon.

Fungi Fashion
United Kingdom
6 months using the app
September 23, 2020

its ok but i wanted to do more and not only import from ali express and other websites such as amazon and so on.

pleasingoodstore.com
United Kingdom
6 months using the app
Loox replied September 24, 2020

Hey,

Amit from the Loox team here :)

Please note that you can definitely import reviews from other reviews source as long as you comply with their terms of service, using our CSV spreadsheet template:
https://help.loox.io/article/60-how-do-i-import-reviews-from-a-spreadsheet

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise :)

February 18, 2021

Guys did a great job but I wish I could import reviews from amazon. Also it would be awesome if reviews would be customizable

Deskprism
Canada
6 months using the app
Loox replied February 19, 2021

Hey,
Dor from the Loox team here :)

Thank you for the kind and honest feedback.

Please note that ​Loox supports importing your reviews from any previous source using the Loox review import template

Additionally, Loox does not support editing published reviews - in order to keep the authenticity of the review content, we would be more than happy to hear further details as to what you are referring to exactly!

In any case, I contacted you personally to assist you further on the matter.
Please check your email for a message from our support team :)

July 27, 2022

Estou aprendendo a mecher ainda , estou com dificudade por conta do idioma. se puder me dar um suporte .

Pride Store
Brazil
6 months using the app
March 9, 2019

The use of complex, basic planning features are not satisfactory, you should tell me before choosing to install, so I will not choose loox

okay@choose
China
6 months using the app
June 13, 2021

Team disponible and proactive. They don't hesitate to do all what you want. I really apreciate and recommande for all !!

Bumpyconfort.com
France
6 months using the app
March 5, 2022

Good for website conversions, but terrible in making it easy to put star ratings under the product title. Should be as easy as a click of the button, but no real information on Loox website either. Support were helpful.

Lappa Day
United Kingdom
5 months using the app
Loox replied March 5, 2022

Hey,
Amit from the Loox team here :)

While I am happy to see we were already able to help you add star ratings to your product pages, please note that information and instructions on how to do that can be found in our help article:
https://help.loox.io/article/501-displaying-the-star-ratings-on-your-store-pages

In any case, please feel free to contact us if there is anything else we can do for you, we are always happy to help :)

Edited July 18, 2019

Not entirely sure if it is a free trial or a chosen plan. Will update later.
Thank you, could be a bit more simple.

AVG Distribution Ltd
United Kingdom
5 months using the app