Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (21,725)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversions and customer engagement through its photo and video review capabilities, which enhance trust and credibility. It's praised for its easy setup, user-friendly interface, and customizable widgets that match various website aesthetics. The app supports multiple languages and integrates well with platforms like Klaviyo and Shopify, aiding in effective email marketing. Merchants also appreciate the reliable performance and responsive customer support that quickly addresses issues.

September 27, 2024

Thank you Thank you Juucie. Just love your recommendations and products. Plus your service and understanding is top of the charts good.

Juucie
Australia
5 months using the app
September 13, 2024

I love it , it helps me build trust with my new clients.

EEDEN Glam
United States
About 2 months using the app
August 22, 2024

I had a positive set up experience while setting the Loox app in my Shopify store. Would recommend to newbies like myself starting out.

EMPACIO
United States
About 2 months using the app
August 13, 2024

If you export the reviews Loox gives you highly compressed images so you can't use other apps, even though they could just give the high resolution URL. This is a dodgy tactic. I am switching all stores to judge.me who can mimic the style for a fraction of the cost ($15pm) with more features. I would avoid !

Word Memories
Australia
Over 1 year using the app
Loox replied August 15, 2024

Hey,
Shany from the Loox team here.

I'm genuinely sorry to hear your experience with Loox was not as you expected. Your reviews export file from Loox includes links to your photo reviews in the best quality determined by our system. I would be more than happy to help you resolve any issues.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.

October 22, 2024

Great customer service, Liz from Loox support helped me out with my problem and was very knowledgeable and professional!

Leggings Gal
Australia
26 days using the app
September 11, 2024

The support is amazing and people managing it are also great. Hats off

Kabishah
Pakistan
8 months using the app
August 25, 2024

Had an issue and needed help on how to import reviews so i contacted Loox support team and Aya was so amazing as she taught me through it.

Fairyfur
United Kingdom
2 months using the app
August 7, 2024

Great review app, We've only used it for our reviews so far and it looks and works amazing but there are so many more features such as email marketing etc. They offer a free trial so give it a try!

Alicent
Sweden
13 days using the app
October 16, 2024

Great App, Fantastic Support, any issue I have is sorted out straightaway, not that I have many Issues.

Izabela Peters
United Kingdom
2 months using the app
July 15, 2024

Loox has been a fantastic addition to my Shopify store! The ability to automatically collect product reviews with photos and videos has significantly boosted my brand’s credibility. The customizable widgets are beautiful and don’t slow down my site. The one-click referrals and social proof upsells have helped drive even more sales. Plus, their 24/7 customer support is outstanding. I highly recommend Loox to any Shopify store owner looking to grow their brand with stunning social proof!

Bespoke Babies
New Zealand
4 months using the app