Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,766)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless Shopify integration. It's valued for collecting photo and video reviews, boosting product page appeal and conversions. Features like automated review requests and customizable widgets enhance user experience, aligning with brand aesthetics. Customer support is noted for its responsiveness. Despite some cost concerns, the benefits of improved social proof and credibility are seen as good value for money.

January 19, 2024

very nice

GCI Turf Academy
United States
Over 2 years using the app
March 6, 2018

very helpful, I highly recommend

Jolers
Vietnam
28 days using the app
July 23, 2018

very useful tools
recomoned
thanks so much

Beigepig
China
28 days using the app
August 27, 2022

The response was quick and my problem was solved soon. 111111111111111111111111111111111111111111111

POLARBEAR PARTS
China
Over 2 years using the app
July 3, 2023

this app will drain your money, there is no way to setup a spending limit for automatic reviews they will keep charging you 28dollars per 300 emails which is really expensive, I can't find anyway to stop these automatic reviews.

Un Bracelet
United Kingdom
Over 2 years using the app
Loox replied July 4, 2023

Hey,
Tamarry from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month.

This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months, you automatically pay less.

We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.

All our plans, including those for larger-scale stores, have an extremely high ROI.

I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

August 23, 2020

Super useful and easy. All things are automated and approval is easy. Recommended for everyone that has a Shopify store!

LittleXplorer Store
Canada
Over 2 years using the app
Edited August 22, 2019

Very good and simple. Meme pour un frenchi comme moi. Mais un peu chère quand même avec les options minimum.

natsoo2
France
28 days using the app
August 1, 2022

Great customer service — always helpful and fast response. It would be easier if we had the same person responding in one email chain to reduce miscommunication, but other than that 10/10 for helpfulness. Thanks!

Dog Threads™
United States
Over 2 years using the app
February 7, 2023

Thanks, Rain from customer service, for fixing a feature that stopped working after I changed the theme.

Anime Body Pillow
France
Over 2 years using the app
February 24, 2021

tres bonne application qui aide a developper mon magasin je recommande vivement à tout le monde sans exception

Animo-Dingo.com
France
28 days using the app