Loox ‑ Product Reviews App
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Reviews (8,084)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for boosting brand trust and conversions through seamless integration and social proof. They appreciate customizable widgets, photo/video reviews, and easy import of reviews from other platforms. The app's design is visually appealing and adaptable, with efficient automation of review requests. Customer support is praised for being fast and reliable, offering personal assistance that enhances the user experience without affecting store performance.
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A bit expensive but definitely the best review app in the Shopify App store! Would recommend it to everyone!
Sadly im not happy with Loox app.
It was a nightmare to set up the integration to google reviews.
I will try other options
good app for reviews but terrible terrible support. Not people themselves, but it is very hard to find the chat window and then get to recent conversations which is very annoying.
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’ve reached out to you privately through the email associated with your store :)
In any case, our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.
This is a great platform for showing off reviews of my online store to people who are skeptical about shopping on my online stores.
So far so good, just got it all installed and was pretty straight forward so we will see how it goes!
It's hard to change settings for different features.
The app is really great: easy to install, easy to customize, fun to work with - and super fast loading in the frontend.
I would have loved to work with it, but decided against it for two reasons:
A) It is not possible to show the full name of the reviewer. I understand that Loox wants to give the reviewer "privacy" – but I find it not very trustful in shops when the name of the reviewer is shortened.
B) The pricing is insane! You basically need the 39$ plan if you want to customize it to your needs – while other apps cost only a half or third.
I really would love to work with Loox. If there may come a time when the pricing is more affordable for smaller shops like mine – let me know and I'm in.
Hey,
Sara from the Loox team here :)
Thank you for your valuable feedback!
I've reached out to you privately via email and look forward to continuing the conversation there.
moin compliquer les etapes. merci
Hey,
Thanks for sharing your feedback with us! We’re always looking to improve, so we’d love to hear more about what felt complicated for you.
We’ve followed up privately to better understand your experience and help make using Loox as smooth as possible.
Thanks,
Rotem from the Loox Team
Hi Avoloo team,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
We’d love to hear more about what happened. I’ve sent you an email, please reply whenever it works for you, and we’ll do our best to help.
