Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (21,203)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its cost-effectiveness and ability to enhance sales and customer engagement through authentic, visually appealing reviews. It features a user-friendly interface, customizable widgets, and seamless integration with platforms like Klaviyo and Shopify. The app supports automated review requests and photo and video reviews, boosting store credibility and appeal. Installation is straightforward, and it operates without slowing down websites. Customer support is noted for its efficiency, friendliness, and 24/7 availability, making it a valuable tool for improving business performance and customer feedback mechanisms.
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We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked.
It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product.
This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
Great review app, We've only used it for our reviews so far and it looks and works amazing but there are so many more features such as email marketing etc. They offer a free trial so give it a try!
Super helpful! Has exactly what business needs to have users review.
If you export the reviews Loox gives you highly compressed images so you can't use other apps, even though they could just give the high resolution URL. This is a dodgy tactic. I am switching all stores to judge.me who can mimic the style for a fraction of the cost ($15pm) with more features. I would avoid !
Hey,
Shany from the Loox team here.
I'm genuinely sorry to hear your experience with Loox was not as you expected. Your reviews export file from Loox includes links to your photo reviews in the best quality determined by our system. I would be more than happy to help you resolve any issues.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
The app is easy to manage and the reviews are very helpful to our company!
We've been using Loox for three years, and their customer service has always been excellent. Our questions are answered quickly, and this time was no exception. I received a reply from Rain within 3 minutes of sending my email, and he resolved the issue efficiently. Highly recommended! Thank you again, Rain, for your quick response and effective solution.
Loox has been fantastic for my business! The app is easy to use, and the photo reviews have really boosted my sales. Highly recommend!
I’ve been using Loox for my carpet repair business, Dan’s Carpet Repairs, and I’m really impressed with how easy it’s been to collect customer reviews. The setup was smooth, and I love how simple it is to customise the design to match my branding. Since adding Loox, I’ve noticed a real boost in customer engagement having photos in the reviews is a game changer!
My experience was great with customer support! The problem I was dealing with was solved in a timely manner and the customer support staff assisting me was very friendly. 10/10.
Great customer support, shoutout to Rotem who helped me a lot with his expertise to make my Google Shopping reviews work.