Reviews (1,347)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time visitor tracking. These tools are praised for their effectiveness in improving user experience and boosting sales. The app is noted for its user-friendly interface and minimal impact on website speed. Additionally, the customer support is consistently highlighted as responsive and helpful.
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This is the best app for me. It shows all the activity and behaviors of customers on my store which helps me to improve my site better and also conversion. I highly recommend to everyone...love it.
When you are able to get a front row seat to how your customers are interacting online, improving your website and conversions becomes that much easier. We are happy you are having an exceptional experience and are spreading the Lucky Orange love!
Cheers- Justin from Lucky Orange
Insight from heatmap is really comprehensive and useful. We are able to make some decisions based on customer behavior we saw from the recording. It is a must have app if you want to improve UX and UI.
This App works like magic. You can see in realtime, how your customer navigating on your site, what is stopping them to convert on the site and you can do real-time changes.
Thank you for the review! Lucky Orange certainly can feel like magic when you get that first-hand look at what your visitors are doing on your site (and what’s stopping them from converting). We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Please reach out should you need anything!
Cheers - Jordan from Lucky Orange
nice apppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp
I am guessing by the number of "p"s we got that you are loving Lucky Orange! Don't hesitate to reach out if we can be of assistance in anyway.
Cheers- Justin from Lucky Orange
Great experience with Lucky Orange so far, we are planning to upgrade to the paid plan and can't wait to use it to further analyze our customers' journeys on our site!
These are words we love to hear. Thanks for your review, and we're grateful for your business. We're here should you need anything! Happy tracking!
Cheers - Emilia from Lucky Orange
Awesome App - Still new in using it but it has valuable insights. Justin Tomlinson gave me a 15min onboarding session which assisted greatly in understanding the key elements of this application.
Would recommend...
We love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call with Justin beneficial! I’ve already passed along your kind words to him. We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Don’t hesitate to reach out if we can be of service in any way.
Cheers - Bradley from Lucky Orange
Been using Lucky Orange for around two weeks now. It's great to see and understand how customers are interacting with our website. Justin was great in helping me understand this app's potential and I look forward to using it a great deal going forward. Definitely worth looking into if you're interested in seeing how others interact with your site.
Thank you for leaving us a 5-star review! Our team is dedicated to providing world-class customer support, and we're happy to hear that you had a positive experience on your demo call. Please let us know if there's anything else we can do for you in the future.
Cheers - Bradley from Lucky Orange
Really surprised. Works well!. It solves the pain of figuring out how your customers use your website beyond google analytics. 5/5.
The welcome support is really good as well.
Thank you for the positive review! We're thrilled that our solution exceeded your expectations and helped you gain insights beyond Google Analytics. We appreciate your 5-star rating and are glad you found our support welcoming and helpful.
Cheers - Jordan from Lucky Orange
A great app which is great value compared to its competitors. Also the support has been top notch!!!
Thank you for the five-star review! Happy to hear you had a good experience with our team. Please don't hesitate to reach out if there's anything else we can help you with.
Cheers - Bradley from Lucky Orange
the heat maps never work. Seems to be a waste of money with no real insights and it seems to slow the site down.
We’re so sorry for your experience; it’s certainly not one we want any of our customers to have. We contacted you several times to resolve your concerns but haven’t heard back from you.
Lucky Orange is fully committed to transparency into how our technology operates and affects your website. Our code is loaded asynchronously, meaning it does not load on your site until the essential elements like your product pictures, navigation, CTAs and more have loaded and are fully functional. As a result, Lucky Orange shouldn’t slow down your site. Here’s a link to a document that provides more detail: https://help.luckyorange.com/article/137-will-lucky-orange-slow-down-my-website.
We’d like to look into your specific concern further, so please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com. Again, we apologize for this experience and hope to hear from you soon. Once these issues are resolved, we would be more than happy to reset your free trial.
Cheers - Bradley from Lucky Orange