Reviews (1,390)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.
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This really helps me view all the recordings. I get to know about all the weak points of my website.
Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store. We’re glad to hear that you’ve been having such a great experience with session recordings, and don't hesitate to reach out with any questions! Happy tracking!
Cheers - Justin from Lucky Orange
Totally fascinating looking at the data from this app! Really easy and intuitive to use, and the demo session was helpful in showing me features I hadn't spotted. Recommended.
Nothing feels better than finding ways that make your customer experience better than ever. Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store. Thank you for such a glowing review! We’re always here should you need anything!
Cheers - Jordan from Lucky Orange
This is a very interesting app as it allows me to see things that I otherwise would not be able to see and make adjustments accordingly. The help team was generous enough to go on a 1 hour FREE zoom call to show me how everything works. I highly recommend Lucky Orange!
Nothing feels better than finding ways that make your customer experience better than ever. Thank you for such a glowing review and recommendation! We’ve passed it along to our support and development teams to share the love. We’re always here should you need anything!
Cheers - Jordan from Lucky Orange
Wow. I would also like to add, wow. A must have. Don't hesitate, this tool is the Shopify Visitor Behavioral App.
Great App, heatmap really interesting in order to know where people click.
You can as well watch live your visitor and create custom events based on an action (ex: clicking a button)
And support present ! :)
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Bradley from Lucky Orange
This app is amazing, I love how deep it goes into whats happening analytically. I love watching the live views. The only problem I have is that it's not always on the ball. I can be on Shopify Home and have 3 visitors on my site but lucky orange says no one online. It's a little glitchy but I'm sure they're ironing out that syncing issue. It's great to see your customer's journey on your store and perfect for spotting trends. Overall, I do actually love it.
Thank you for your review! Accessing what your visitors and customers do on your Shopify store is so rewarding. We would love to get in touch with you to figure out what’s going on with the reporting issue. This is certainly not the experience we want you to have! Please reach out to us at your earliest convenience by phone (text or call) at +1-913-200-3927 or email at support@luckyorange.com I look forward to connecting with you soon to get these outstanding issues resolved!
Cheers - Bradley from Lucky Orange
Amazing application - as a new business, this has really assisted us with gaining a better understanding of our customers interactions and where there could potentially be issues with our site causing a loss of sale / conversion
As a growing business ourselves, we are constantly searching for ways to better understand our customers as well. Lucky Orange is proud to serve business of all sizes looking to make improvements on their website to enhance the user experience and ultimately drive more conversions!
Cheers- Justin from Lucky Orange
=== Review Updated on 10-12 BY EverythingHippo ===
I appreciate when a vendor responds after getting a negative review. Bradley from Lucky Orange reached out after I posted the one star review. We had a helpful conversation. My browser, FireFox by Mozilla, caused the app loading failures that lead to my original review. I was able to load the app in MS Edge. Bradley provided information about how to make a few small changes and now the app is working correctly. The app seems to allow visibility into the behaviors of my store visitors which is why I installed it. I dont have a comprehensive review at this time but it seems well organized and feature rich. So far so good. I will add a more detailed review after using the product for a few more weeks.
==== Original Reivew ====
What a POS. I was working with Shopify Support and they recommended that I install this App. The description seemed just like what I wanted. I added it and then ... nothing. It would not start. I removed it .. readded it. Nothing .. blank screen. I deleted cookies and cache. Nothing. I restarted the laptop and started shopify admin in a private window. Nothing. Would not move past a blank screen.
I have had some bad apps in my time on Shopify, but I have never had one so useless that it wouldn't even start up.
I recommend that you don't touch this one and move on to another one that is reliable.
Thank you for the opportunity to help make sure Lucky Orange was working on your site. We appreciate the collaboration and would love to hear back from you once you have interacted with our technology more. Let us know if you need anything else, we are always here to support our customer's success!
Cheers- Bradley from Lucky Orange
Really an amazing product. Allows me to feel like a brick and mortar shop owner seeing in real time what my customers are looking at, so I can plan the best next steps to take to improve my store.
Love that Lucky Orange is allowing you to see some of the benefits of a traditional brick and mortar shop, what a great comparison. We are happy to be a part of your journey and wish you continued success!
Cheers- Kelsey from Lucky Orange
I have a problem accessing the app from a week! I reached out to the support and they answers are taking at least a day for email back.
We understand your frustration and apologize for the inconvenience. We offer limited support over the weekend, which is when your support ticket initially came through. Live support is available from 9 a.m. to 5 p.m. (CDT) Monday through Friday. Our team worked hard to answer your email as quickly as possible, and I believe our different time zones may have given the illusion that we weren’t acting quickly.
As I mentioned in my email, we’ve identified the source of your issue and are currently working on a fix. We’ll provide you with an update as soon as one is available. In the meantime, if there’s anything else I can do for you, please don’t hesitate to let me know directly by responding to my last email.
Cheers - Bradley from Lucky Orange