Reviews (1,353)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its detailed insights into customer behavior through features like heatmaps, session recordings, and real-time visitor tracking. These tools are praised for their effectiveness in improving user experience and boosting sales. The app is noted for its user-friendly interface and minimal impact on website speed. Additionally, the customer support is consistently highlighted as responsive and helpful.
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i recommend this app to anyone who wants to see exactly what their customers do on their website. Very good and I love it a lot
Thank you for the recommendation! Happy to hear you love using Lucky Orange on your site. We're here if you need anything!
Cheers - Bradley from Lucky Orange
This app is great for new and existing business owners. Provides great insights on where your site is performing well and where you can optimize it. Justin was super helpful and answered all of our questions!
Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we’re here should you need anything else!
Cheers - Justin from Lucky Orange
Great app to capture customers' reviews and the support team has been fantastic and so accommodating! Highly recommended!
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
Im very happy with this app and the team. In the beginning it didnt worked. But the team helped me very quickly. im now in the free plan but im sure that i will change it in the future when im succesfull.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this five-star review, and happy tracking!
Cheers - Bradley from Lucky Orange
This app has to be "THE" most frustrating thing to watch in action. Your tortured watching your customers come and go WITHOUT buying anything! It offers NO solution to WHY and HOW to correct anything on your site. 3 stars because its useful spying on yourself. But thats ALL it is. A spy tool. This is neither an negative or positive review. Just my experience so far.
The heatmaps take for ever to download the data. And 90% of the time the page crash before the end of the download. I tried to decrease the amount of data by creating a sub segment and request data for only 1 day . But the same thing happened. I contacted the support team 1 week ago, but did not receive any answer.
Slidebooks Consulting (www.slidebooks.com)
This is definitely not the experience we want you to have! Please accept my apologies for the inconvenience and frustrations. After connecting with you, I hope you will give us a second chance and that we can earn a more glowing review in the future. As always, I’m here if you have any questions or would like to talk further.
Cheers - Bradley from Lucky Orange
Love the the live recordings! It's helping me figure why my conversion is low. Also the dashboard has a lot of vital statistics that can help you track your stores performance
A&K Labs
great stuff ma friend.
The awesomeness is here, and it helped me to grow my audience so much better.
I thank Jesus Christ every day hat is how we succeed
Wow! Thank you so much for the glowing review! It's great to hear that you grew your audience with the help of Lucky Orange. We're here if you need anything!
Cheers - Bradley from Lucky Orange
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Thanks so much for your review, please don't hesitate to reach out if we can help you with anything!
Cheers- Jordan from Lucky Orange
It's not live and very inaccurate.