Lucky Orange Heatmaps & Replay , 1,171 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time data and insights into user behavior, aiding in website optimization. They value the heatmap and session replay features for understanding visitor navigation and engagement. The app's detailed reports, filters, surveys, and live chat are also praised. Merchants commend the easy setup, comprehensive analytics, and responsive customer support.
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This app does not work.
The support is non existent, has been around 72 hours since I had dropped a query regd the app not showing any data/ not opening up still there is no reply.
Please be careful before subscribing to their prepaid plans.
I’m so sorry for your experience. I’ve tried to reach out several times to connect with you, but I haven’t been able to get in touch. On the surface, it sounds like this should be an easy fix, and I would still love to walk you through it. Please send me an email back directly. You can also reach out to our main support team at support@luckyorange.com or +1-913-735-9032. Let’s get this issue resolved!
Cheers - Bradley from Lucky Orange
Horrible, pas d'aide du service client, zéro réponse, fantomatique, l'installation du code est très mal expliqué, a tel point que je n'ai même pas pu l'ajouter En plus de ça le site n'est meme pas disponible en Français. Inutile. Dommage..
We appreciate your feedback and apologize for your experience. I checked our help ticketing system, and we haven’t received a help ticket from the email associated with your Shopify account. As a result, we’ve been unable to connect your email address, name or website with a Lucky Orange account. At your earliest convenience, please send an email to support@luckyorange.com and reference your store name within that message. Our team is on standby to get to the bottom of your issue.
I look forward to connecting with you soon.
Regards - Bradley, Director of Client Services, Lucky Orange
I used Zendesk before I try out 7 days free trial on LO. It did not work on my computer on poll & chat. Email few times with customer support though he was helpful but still did not resolve the issues. Overall experience is that I will stick with Zendesk. Just the level of prompt chat support service from Zendesk and the app and easy to cruise through issues without having to wait for days give me the confident I need for my e-store. LO do have lots of cool features though maybe just not for me at this time.
Jordan was really GREAT! One of the highlights of the meeting is that he helped me connect Lucky Orange through my shopify account. Also, he was very knowledgeable about the product and showed me how beneficial it would be to my business.
Thank you so much for the five-star review! I'll pass along your words to Jordan. Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking!
Cheers - Bradley from Lucky Orange
I was happy when I found this app it filled some of my analytics needs but i am uninstalling after trying for a few days. I contacted them regarding the app flashing at the bottom of the visitor page. I sent them a movie of it they said they had no idea and suggested i refresh. Like c'mon if a person has got as far as running a store on shopify they probably understand browser refreshing. Of course i refreshed. duh. I restarted.
Also i told them the app was only showing 2/3 of my visitors and wasn't clocking any of my sales. they asked me for proof. Like i was lying about it. Pretty insulting and arrogant. at that point i decided I was not fighting them and I wouldn't be giving them any money either.
Thank you for your feedback. As I mentioned in my email, our developer wasn’t able to replicate your issue and wanted to rule out any other issues by asking you to refresh your page. I’m sorry you felt that we were insulting you in investigating your concern because that was absolutely not our intent. Please accept our apologies if it came across that way. We’d like to talk with you to get more information so we can investigate further the differences you’re seeing with visitor counts since that discrepancy isn’t something that should be happening.
I would still like to connect and have a conversation to make things right. We take pride in our customer service, and your case is no exception. I look forward to connecting with you soon.
Best Regards - Bradley, Director of Client Services at Lucky Orange
Waste of time app. couldn't even register an account. Provided images to customer support, no response. Can't recommend.
Thank you for your feedback, and we’re sorry for the delay in our response. Your inquiry came in over the weekend outside of our available support hours. Our support hours are 9 a.m. to 5 p.m. (CDT) Monday through Friday. Our team answered your email as quickly as possible, and we would still like to connect to better understand the errors you’ve experienced as well as get to the bottom of the issue. At your earliest convenience, please respond to my last email to schedule a time to hop on a quick screen share. We can also connect via WhatsApp, Microsoft Teams or Google Meets if that’s more convenient.
I look forward to hearing from you soon - Bradley from Lucky Orange
I installed it because I wanted to see the heat map. After the trial period passed, I was forced to choose a plan, and I chose the paid plan, but it gave me an error and was not accepted.
No other functions are available until you finish selecting a plan. I could not even inquire from the app.
I searched the web page and finally contacted them, only to receive a reply saying, "Please let me know your email address so I can check," and no more reply. It's a shame.
Please accept our apologies for your experience. As I mentioned in my email, recent updates to the app may have caused your issue. To clarify, we initially asked for your email address so we could confirm we were troubleshooting the correct account you used to access Lucky Orange. Sometimes our customers have more than one email address tied to different accounts. Based on your feedback, our team is working hard on identifying what went wrong so that we can resolve this issue for you and others moving forward. We hope for the opportunity to get you set up and using Lucky Orange as expected soon.
Best regards - Bradley from Lucky Orange
Very Nice App ,,,.........................................................................................................................
CONSTANTLY CRASHES. HEAT MAPS DO NOT WORK AT ALL, trying out Hindsight instead
So many errors, no support response. I try to contact but no response................................................
Please accept my apologies for your frustrations! We are sorry for your experience and want to work with you to resolve any outstanding issues. We have a high standard of providing support to our customers, and you shouldn’t be an exception.
My team and I have tried several times to connect with you to get to the bottom of your issues as well as make things right. However, we haven’t been able to get in touch. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com.
Again, we apologize for this experience! Once these issues are resolved, we hope you’ll give Lucky Orange another try. We would be happy to reset your free trial for you at any point. We hope to hear from you soon.
Cheers - Bradley from Lucky Orange