Reviews (1,363)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

October 3, 2023

I decided to download this app as I have been having problems with my traffic not staying long enough on my site. It is a really good tool to look into this, with many features that can be used as you develop insight. Most importantly, the customer service is AMAZING! I have never experienced customer service like this before on another app. I booked an onboarding call, and Jordan took the time to carefully walk me through the app, and also listened to my queries with patience. Best in class customer service. A very big Thank You! Amanda

QueenMee Accessories
United Kingdom
7 days using the app
Lucky Orange LLC replied October 16, 2023

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!

Cheers - Jordan from Lucky Orange

June 6, 2018

Awesome app! It allows us to better understand what visitors are doing on our website. We love the fact that it has a chat function which allows us to do more on one app than a separate chat app. Most importantly, it allows us to fine tune whatever that doesn't seem right on our website.. instantly e.g. broken links, radio buttons that are not working etc.

Would love to see more powerful analytics reports with suggestions and recommendations. That will be marvellous!

Looking forward to more powerful features. Keep up the good work guys!

www.onlybrown.com
- Men's Fine Leather Goods & Accessories

Onlybrown
Singapore
5 months using the app
June 20, 2023

Essential and worth it. I use their video recordings to improve my checkout experience and understand what about my customer experiences are working and what's not.

Samsonovich
United States
7 days using the app
Lucky Orange LLC replied June 30, 2023

We love when our customers refer to Lucky Orange as "essential!" t's our mission to provide you with useful insights into your customers' experiences, and we're delighted to see that we're achieving that. There's nothing better than getting a front row seat to spot areas that are impacting the customer experience. Thanks again!

Cheers - Emilia

October 16, 2023

Great app showing daily visits and heatmap so that I can identify what is wrong on my page.

Zumra Jewels
United Kingdom
7 days using the app
Lucky Orange LLC replied October 19, 2023

Thank you so much for your kind review! We're thrilled to hear that our app has been helpful in identifying areas for improvement on your page. It's great to know that the daily visits feature and heatmap have been valuable tools for you. Thanks again for your review, and we're here to assist you with any further needs you may have. Thanks again!

September 23, 2020

really useful app I highly recommend, it helps me be able to see why customers are leaving, what they click on the most and etc

IFURU
United States
7 days using the app
Lucky Orange LLC replied September 24, 2020

Thank you for the five-star review and glowing recommendation! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Jordan from Lucky Orange

August 3, 2023

Lucky Orange is a wonderful little tool to help you see what your customers focus on and then make adjustments to your landing page accordingly. As an example, I noticed most customers breezed past an offer I had going on. The offer did not generate any more sales so I took it off. It was really helpful to see that my customers were not interested in it at all in real-time. I've also made other adjustments on my page based on customer behavior. It helped me make my page more focused on what my customers actually want to see and what is important to them.

Compact Lux
United States
7 days using the app
Lucky Orange LLC replied August 8, 2023

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website and drive changes that have helped grow your business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Emilia

February 8, 2023

Sooo useful, it's recommended for all starters
it gives you a full monitoring that helps you in analyzing and detecting defects

Alifraa
Italy
5 months using the app
Lucky Orange LLC replied February 9, 2023

"So useful" is always great to hear! Thank you for leaving us a review. Please don't hesitate to reach out if there's anything else we can help you with.

Cheers - Bradley from Lucky Orange

July 6, 2016

Cool app, let you watch recordings of the people who browsed your site.

Wilson Street
United States
5 months using the app
Edited March 12, 2021

Great app with a lot of features. The 'Play' function is particularly useful in understanding what customers are looking at and how they are interacting.

Noah & Bella
United States
7 days using the app
Lucky Orange LLC replied March 16, 2021

Thank you so much for this great review! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success!

Cheers - Jordan from Lucky Orange

October 28, 2020

La app es genial, en general me ha permitido encontrar algunos errores en la navegación de mi página y así poder optimizar de mejor manera el recorrido de los clientes.

BIOCUP Copa Menstrual
Mexico
7 days using the app
Lucky Orange LLC replied October 30, 2020

Gracias!

Cordialmente - Jordan from Lucky Orange