Reviews (1,389)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.
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Great app to capture customers' reviews and the support team has been fantastic and so accommodating! Highly recommended!
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
Im very happy with this app and the team. In the beginning it didnt worked. But the team helped me very quickly. im now in the free plan but im sure that i will change it in the future when im succesfull.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this five-star review, and happy tracking!
Cheers - Bradley from Lucky Orange
This app has to be "THE" most frustrating thing to watch in action. Your tortured watching your customers come and go WITHOUT buying anything! It offers NO solution to WHY and HOW to correct anything on your site. 3 stars because its useful spying on yourself. But thats ALL it is. A spy tool. This is neither an negative or positive review. Just my experience so far.
The heatmaps take for ever to download the data. And 90% of the time the page crash before the end of the download. I tried to decrease the amount of data by creating a sub segment and request data for only 1 day . But the same thing happened. I contacted the support team 1 week ago, but did not receive any answer.
Slidebooks Consulting (www.slidebooks.com)
This is definitely not the experience we want you to have! Please accept my apologies for the inconvenience and frustrations. After connecting with you, I hope you will give us a second chance and that we can earn a more glowing review in the future. As always, I’m here if you have any questions or would like to talk further.
Cheers - Bradley from Lucky Orange
Love the the live recordings! It's helping me figure why my conversion is low. Also the dashboard has a lot of vital statistics that can help you track your stores performance
A&K Labs
great stuff ma friend.
The awesomeness is here, and it helped me to grow my audience so much better.
I thank Jesus Christ every day hat is how we succeed
Wow! Thank you so much for the glowing review! It's great to hear that you grew your audience with the help of Lucky Orange. We're here if you need anything!
Cheers - Bradley from Lucky Orange
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Thanks so much for your review, please don't hesitate to reach out if we can help you with anything!
Cheers- Jordan from Lucky Orange
It's not live and very inaccurate.
It's a nice app where you can see how costumers interact with your store, and they have a free plan option as well.
Thank you for the five-star review! Understanding how your website visitors navigate your site is the first and most important step of a good conversion rate optimization strategy. We're here if you need anything!
Cheers - Bradley from Lucky Orange
Bugged app, made our website to freeze and stop working on different browsers and devices making us lose sales
Thank you for your feedback. Lucky Orange is committed to transparency about how our technology works and should never interfere with how your website operates. For context, our code is loaded asynchronously, meaning it does not load on your site until the essential elements have loaded and are fully functional. We have tried to get in contact with you and would like to connect to learn more about this issue. At your earliest convenience, please send an email to support@luckyorange.com.
I look forward to hearing from you soon.
Regards - Bradley, Director of Client Services, Lucky Orange