Reviews (1,367)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

January 2, 2023

It's a nice app where you can see how costumers interact with your store, and they have a free plan option as well.

Soulful Beauty
United Arab Emirates
8 days using the app
Lucky Orange LLC replied January 3, 2023

Thank you for the five-star review! Understanding how your website visitors navigate your site is the first and most important step of a good conversion rate optimization strategy. We're here if you need anything!

Cheers - Bradley from Lucky Orange

Edited January 4, 2021

Preciso de ajuda urgente com o app. Não quero dar uma avaliação ruim pois gostei do app mais estou tendo problemas e não sei como contatar o suporte do app e isso é negativo pois deveria estar bem claro e fácil esta opção!!!!

F.M.A MultiServiços Comércio Eletrônico e Serviços
Brazil
8 days using the app
Lucky Orange LLC replied January 7, 2021

Bom dia! We’re sorry for the frustrations you’ve had - this certainly isn’t the experience we want for any of our customers. After connecting via email earlier this week, I’m glad that we were able to help solve the issues you had and get you back on track. If there’s anything we can do to make your experience a great one, please let us know!

Cheers - Bradley from Lucky Orange

Edited September 6, 2018

Took time to get customer service to respond. They stated they sent emails but I never received any (checked my spam folders as well) and my calls were not answered nor returned. After leaving a bad review I received a phone call immediately!

The issue is finally fixed!

App works well but there are times when the tracking is a bit off.

Adorn Monogram Gifts
United States
8 days using the app
December 1, 2015

I have contacted lucky orange multiple times, with 0 resolutions nor responses for well over 3 weeks now. I am extremely displeased after paying for my membership.

Store Xxi
United States
8 days using the app
February 3, 2020

Couldn't speak more highly of Lucky Orange. Very valuable company and service and they are super friendly. Justin has been a great rep and was able to help with questions and insights.

Sovereign Staffing Group
United States
8 days using the app
Lucky Orange LLC replied February 3, 2020

It has been a pleasure getting to work with you and understand your business. We wish you continued success and are glad you chose to partner with us to help your business grow!

Cheers- Justin from Lucky Orange

July 11, 2023

To say this was a game changer would the understatement of the year. We quickly realized where our conversion weaknesses were and created a strategy for three different types of sessions that we were seeing. The info was positively invaluable and we are currently overhauling several aspects of the site based on this data which we believe will have a positive impact on conversion. The user experience is so simple and intuitive for novices, as well. It was a snap to learn. Highly highly recommend.

SKIN AT WORK
United States
8 days using the app
Lucky Orange LLC replied July 19, 2023

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your website. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way. Happy tracking!

Cheers - Emilia

January 15, 2020

A MUST HAVE FOR ALL DROP SHIPPERS!

RosesAndBear
United States
8 days using the app
Lucky Orange LLC replied January 16, 2020

We love our drop shipping customers and happy to support you. Appreciate the review and best of luck in the new year!

Cheers- Jordan from Lucky Orange

June 29, 2018

This is a great app to have, and so informative!!!

Kelleysklosett
United States
8 days using the app
July 21, 2020

I just installed the app yesterday. I have a new store and I'm steady making changes to it. I do not like that my numbers and information is wrong because the app was tracking me as I made changes. If this can be fixed I will keep it.

Just Pretty Beauty Supply
United States
8 days using the app
Lucky Orange LLC replied July 24, 2020

Thank you for your feedback and review. We’re sorry to hear about your Lucky Orange experience! To block your own IP address from being tracked, you can follow the easy steps here: https://help.luckyorange.com/article/30-block-ip-addresses-from-being-tracked-on-my-site-including-my-own) For the other issues you’re experiencing, we would like to connect with you to get these resolved ASAP. I’ve tried to reach out to you several times over the last week, but we haven’t been able to connect. At your earliest convenience, please reach out to us by phone (text or call) at +1-913-200-3927 or email at support@luckyorange.com. I look forward to connecting with you soon to get these outstanding issues resolved!

Cheers - Bradley from Lucky Orange

January 19, 2021

I installed this app on a recommendation from my website coder, Rebecca from Rainy City Marketing. She always recommends apps that she says are "tried and true" and work well. It has been very insightful and we have used it to see if our UX experience is converting optimally. I look forward to digging into the data more. I especially like watching the recordings to gain insight into how people are shopping the site.

Klum House
United States
8 days using the app
Lucky Orange LLC replied January 19, 2021

Thank you for your review and to Rebecca for the recommendation! We’re thrilled that you’ve been able to get so much from Lucky Orange insights. Diving into that UX experience to identify ways to improve your website is invaluable to growing your business. Thanks again for your review, and we’re here if you have any questions!

Cheers - Justin from Lucky Orange